EMPREGO SERVICE DESK ARCHITECT AND

• implement and maintain monitoring, logging, and alerting solutions... you will help develop and test cloud platform services and tooling across development and...

• knowledge of service management tooling and the ability to ensure alignment with service transition requirements... • drive continuous service improvements by...

They are responsible for organization and governance, service design, operational excellence, customer experience and continuous service improvement...

* identity and access management queries... end-users and more than 100 sites across portugal... your main activities will be: * register, classify, route, follow-up...

• proactive, service minded and able to multi-task... • receive and respond to user inquiries and requests via telephone, email, case tracking system professionally...

• handle service requests, install/uninstall approved software and configurations... prerequisites: 2-4 experience as a frontline service desk specialist...

service requests 4... windows, unix) and databases (e... we benefit from our collective success and actively shape our company’s strategy and direction...

Identify and escalate tickets requiring urgent attention and action... proactively monitor, follow up and expedite the resolution of assigned and pending tickets...

We benefit from our collective success and actively shape our company’s strategy and direction... you’ll develop innovative solutions and build relationships with...

Drive continuous improvement of existing pricing processes build and maintain relationships within the enterprise services department and the business stakeholders...

); experience in itil or it framework (is a plus); customer service orientation and attitude; sense of urgency and ability to work under pressure and meet deadlines...

* provide information, advice, and assistance to customers regarding standard services and service catalog offerings... * training and certifications programs...

● define and document integration patterns and best practices... ● ability to lead and manage teams and resources... ● resilient and pressure-resistant spirit...

Training and certifications programs...  health and life insurance... provide information, advice, and assistance to customers regarding standard services and service...