EMPREGO HELPDESK AND SERVICE DESK

Estamos reforçar a nossa equipa com um/a técnic@ de helpdesk e service desk , na zona de comporta... experiência em funções de helpdesk on-site e suporte a utilizadores...

Identity and access management queries... your main activities will be: register, classify, route, follow-up and resolve request according to internal processes...

• proactive, service minded and able to multi-task... • receive and respond to user inquiries and requests via telephone, email, case tracking system professionally...

Identify and escalate tickets requiring urgent attention and action... proactively monitor, follow up and expedite the resolution of assigned and pending tickets...

• proficient computer and technical skills... • solid analytical and problem-solving skills... • amenable to work in our ortigas and mckinley, taguig site • proactive...

• receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency...

• identify and recommend service improvements for enhanced it support... this role involves close collaboration with it teams and direct communication with end-users...

We’re recruiting for service desk team managers to join our 5* service desk and play a vital role in delivering exceptional it support to our valued clients over...

• documentation: record user requests and service issues, ensuring clarity and accuracy for future reference... • service enhancement: offer insightful recommendations...

Candidates should ideally have demonstrated experience in service desk operations, incident and problem resolution, and service delivery processes...

• actively work to develop the production environment and service delivery... streamline, innovate and automate for better delivery of service or existing contract...

We benefit from our collective success and actively shape our company’s strategy and direction... you’ll develop innovative solutions and build relationships with...

Identify and log it problems and tasks, analysing incident trends to document them accurately... proactively recommend improvements to processes and systems...

• adhere to the agreed standards and service levels... • create and update knowledgebase articles... • record and inform users of progress in the service management...

Training and certifications programs...  health and life insurance... provide information, advice, and assistance to customers regarding standard services and service...

Manage it service desk and helpdesk operations (welcome desk, first line support, and local/field support)... recruit, train, and manage it service desk staff to...

• reporting and analytics: generate regular reports and dashboards to provide insights into service desk performance, workforce utilization, and operational efficiency...

No mínimo 2 anos de experiência em funções de helpdesk ou similares... confortável com troubleshooting a end users através de acesso remoto... experiência com troubleshooting...