EMPREGO SERVICE AND FIELD DESK

Relevant experience in customer service and field service for industrial sector... manage the training and service technical certification... the role involves collaborating...

You are customer and quality oriented... you strive for excellence and professionalism... you are motivated and committed and have a passion for the job...

• proactive, service minded and able to multi-task... typical background for a service desk finance and procurement analyst: • proficient in written and verbal communication...

Ensure compliance with all regulatory requirements and maintain accurate documentation for service and complaints... proficient in troubleshooting and repairing...

Identity and access management queries... your main activities will be: register, classify, route, follow-up and resolve request according to internal processes...

• proactive, service minded and able to multi-task... • receive and respond to user inquiries and requests via telephone, email, case tracking system professionally...

Define, negotiate, and monitor slas to ensure service quality and customer satisfaction... ), it service management (itil), and performance monitoring, along with...

Identify and escalate tickets requiring urgent attention and action... proactively monitor, follow up and expedite the resolution of assigned and pending tickets...

• identify and recommend service improvements for enhanced it support... this role involves close collaboration with it teams and direct communication with end-users...

We’re recruiting for service desk team managers to join our 5* service desk and play a vital role in delivering exceptional it support to our valued clients over...

• documentation: record user requests and service issues, ensuring clarity and accuracy for future reference... • service enhancement: offer insightful recommendations...

Candidates should ideally have demonstrated experience in service desk operations, incident and problem resolution, and service delivery processes...

• actively work to develop the production environment and service delivery... streamline, innovate and automate for better delivery of service or existing contract...

We benefit from our collective success and actively shape our company’s strategy and direction... you’ll develop innovative solutions and build relationships with...

Identify and log it problems and tasks, analysing incident trends to document them accurately... proactively recommend improvements to processes and systems...