EMPREGO INFRASTRUCTURE AND SERVICE DESK

service asset and configuration management... contract service innovation... contract service provision management... risk and continuity management...

Produces and generate reports and support dashboards creation and their maintenance; 3... produce and generate reports and support dashboards creation and their...

They are responsible for organization and governance, service design, operational excellence, customer experience and continuous service improvement...

* identity and access management queries... end-users and more than 100 sites across portugal... your main activities will be: * register, classify, route, follow-up...

• proactive, service minded and able to multi-task... • receive and respond to user inquiries and requests via telephone, email, case tracking system professionally...

• handle service requests, install/uninstall approved software and configurations... prerequisites: 2-4 experience as a frontline service desk specialist...

Laptop, monitor and headset)... we benefit from our collective success and actively shape our company’s strategy and direction... you’ll develop innovative solutions...

Identify and escalate tickets requiring urgent attention and action... proactively monitor, follow up and expedite the resolution of assigned and pending tickets...

We benefit from our collective success and actively shape our company’s strategy and direction... you’ll develop innovative solutions and build relationships with...

); experience in itil or it framework (is a plus); customer service orientation and attitude; sense of urgency and ability to work under pressure and meet deadlines...

* provide information, advice, and assistance to customers regarding standard services and service catalog offerings... * training and certifications programs...

) creating updating, and maintaining end-user facing knowledge based articles maintaining infrastructure documentation, including diagrams and configurations preferred...

Meraki, cisco) experience working with third-party hardware and software and procurement practices... ) creating updating, and maintaining end-user facing knowledge...

Training and certifications programs...  health and life insurance... provide information, advice, and assistance to customers regarding standard services and service...

Join us on our journey to advancing the technological world through innovation and creativity... description: we are hcltech, one of the fastest-growing large tech...