EMPREGO CUSTOMER SUCCESS SUPPORT TEAM LISBOA, LISBOA

Monitor and report on key performance indicators (kpis) including ticket resolution times, customer satisfaction, and team performance... we have recently integrated several...

Documenting all customer inquiries... troubleshooting and resolving customer issues... at least 12 months of customer support experience in a contact centre...

Commitment to personal development and contributing to team success... collaboration & leadership: work closely with project managers and other team members to manage...

customer relationship * build and maintain strong operational customer relation... to contribute to the mission of our enterprise accounts, the customer success...

About the role: our customer customer team is here to deliver first-class support in a simple, effective, and timely manner to our growing (company name) community...

Work with the customer support specialists on escalated tickets...   work with the customer support specialists on escalated tickets...   strong work ethic and ability...

Key responsibilities: * team supervision & coordination: * oversee and support the customer service team, acting as both a supervisor and a hands-on contributor...

The customer success manager will serve as the trusted & strategic advisor to key executive-level stakeholders within their assigned portfolio of accounts...

customer-centric: deep passion for customer service, committed to understanding and addressing customer needs... ensure customer satisfaction across matrixed stakeholders...

Role: the customer support specialist, must provide a turnkey support role to all hoist installed  base customers, on the multiple platforms/services hoist hosts...

Identify and recommend improvements for automated and self-service support tools to enhance customer autonomy... address customer inquiries and manage communications...

* conduct regular check-ins to ensure customer satisfaction and monitor progress... * work closely with the sales team to craft tailored strategies for enhanced...

Descripción del puesto: dutch-speaking sales, marketing, customer support & content moderation roles in lisbon, portugal are you ready for an exciting opportunity...

Ensuring high customer renewal rates... as a customer success and upsell specialist, your main focus will be... do you have experience in customer success and account...

• personalized support from your team... customer success manager (m/f) – hybrid (lisbon)... • specific experience leading large, global company customer relationships...

Do you have experience in customer success and account management? then this offer is for you!as a customer success and upsell specialist, your main focus will be:-ensuring...

A shuttle bus to commute to the facilities and the possibility of financial support to your studies... what you can expect from us… a hybrid and flexible working...