GERMAN-SPEAKING CUSTOMER SUCCESS MANAGER (MULTIPLE LOCATIONS)

Descripción del puesto.
Our client is an innovative company, established in , focused on transforming hotel operations with an all-in-one hotel management system.
Their team of over 110 professionals operates from five global offices, serving more than clients across Europe, the USA, and Africa.
Location.
Breda (Netherlands), Valencia (Spain), Lisbon (Portugal), or Remote (Germany) Employment Type.
Full-time, On-site Role Overview.
As a Customer Success Manager, you will act as the main point of contact for German-speaking hoteliers, guiding them to maximize their experience and benefits from the platform.
You'll develop an in-depth understanding of the product, identify upsell opportunities, and cultivate strong relationships with clients by addressing their unique needs.
Key Responsibilities.
Product and Market Knowledge * Recognize upsell opportunities by staying informed on customer needs and goals.
* Work closely with the sales team to craft tailored strategies for enhanced product usage.
* Conduct demos to showcase value-added features for interested clients.
* Develop a robust knowledge of the product suite, competitor landscape, and pricing.
Customer Engagement and Relationship Building * Actively engage with hotel clients to understand their business goals, challenges, and objectives.
* Build strong relationships with key stakeholders, serving as the primary contact.
* Conduct regular check-ins to ensure customer satisfaction and monitor progress.
* Identify ways to optimize the client experience through feedback and usage data.
* Provide training and resources to empower hoteliers to fully leverage the platform.
Customer Retention Strategies * Create and implement proactive solutions to address concerns and reduce churn risks.
Key Skills.
Required.
* Language Proficiency.
Fluent in German * 2+ years of experience in a similar role * Excellent communication skills with patience, empathy, and confidence in upselling * Comfortable in a fast-paced, high-tech environment with strong prioritization skills * Self-motivated, able to perform under pressure, and a natural team player * Organized and detail-oriented Preferred.
* Background in Hotel or SaaS industries Perks and Benefits.
* Mac-based work environment * Incentive-based commission structure * Formal training budget * Annual hotel experience * Equity options * Birthday and Christmas vouchers Core Values.
* Accountability * Beat Yesterday * Clock Speed * Deals a Deal * Empower Another Ready to join a team that's redefining hotel management? Apply now and become a key contributor in a high-growth, dynamic environment! Abous Us Worldwiders is a global B2B-oriented recruitment company that specializes in executive search and specialist recruitment worldwide.
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