CUSTOMER SERVICE GERMAN (M,F) BANKING LISBON
Descrição da oferta de emprego
Start: asap
Banking Project: German on-site in Lisbon
Role: As Customer Service Agent (m/f/d) for German you will support clients from one of the greatest German Banks.
Job Description:
You will be a single point of contact for the bank's clients for different types of inquiries
You are able to manage all different types of inquiries generated via inbound activities such as chat and email.
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
Provision of information on product parameters/conditions and ongoing marketing campaigns, branch organization and services
Sales-oriented presentation of the product range
Support of central marketing campaigns
Order assignment forwarding by e-mail to consultants, branches and departments in the private and business customer segment
Making appointments
Final processing of inquiries, by sending forms, ordering duplicates or income statements, PIN/TAN orders for online banking
Implementation of card blocking
Recording of phishing cases
Recording complaints
Mediation processes by forwarding it to the branches, responsible hotlines, to the security center,
Requisitos do trabalho
Profile:
German C2
English B1
Outros dados de posição
Benefits:
Working Hours:
Fixed schedule between 8am and 5pm (Mon – Sa.)
2 days off per week
Training: 10 days of training + 1 week of nesting (100% on site)
Worplace: Parque das Nacoes
Salary details:
Project LOB Base Salary 1100 EUR
+ Language adder German 450.00 € + Meal allowance 167.86 € .
Relocation package:
For candidates from abroad, 4 weeks in a hotel + transportation;
For candidates relocating internally, 2 weeks + transportation.
the candidates book their own transportation and we will reimburse them fully (up to 700€ for external relocators and up to 150€ for internals).
Detalhes da oferta
- Em todo Portugal
- Indeterminado - Indeterminado
- Efetivo, tempo inteiro
- 1500€ - 2000€
- 16/09/2024
- 01/04/2025
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