TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE WITH CZECH AND SLOVAK
Descrição da oferta de emprego
This is a customer focused role; thus, you will engage with users to provide (non)technical assistance and handle various scenarios to help them solve their issues.
And the best part is that you will have space for learning, growing, and building your career.
With over employees across 8 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and many more.
Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will.
Provide best-in-class customer service and problem resolution to customer queries Resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution Initiate, manage, answer, and solve customers’ queries Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly at first contact Assist all customer queries by offering precise explanations, concise, complete, and within the agreed terms What will make you successful for the role.
A C1 level of Czech (both written & spoken) A C1 level of Slovak (both written & spoken) A B2 level of English (both written & spoken) Proficiency with Microsoft Office applications, especially in Excel Standard Operating system understanding and Office tools knowledge Web-based applications and database operating acquaintance and skills Technical understanding Sounds good? Find out what you can get.
Competitive salary package & meal vouchers Social Fund (Christmas Bonus, Holiday Allowance, etc.) Employee Recognition Program The opportunity to work in a multicultural environment The opportunity to work from home – remote work Private medical insurance Access to Multisport card Learning programs for your development Wellness activities for your wellbeing We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives.
We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
Detalhes da oferta
- conectys
- Em todo Portugal
- Indeterminado - Indeterminado
- 28/10/2024
- 26/01/2025
Provide account and application support to customers namely with regards to software functionality... provide accurate and real-time responses to the customers inquiries... keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions......
Excellent communication skills problem solving sense of responsibility outros dados de posição handling inquiries from new and existing customers (small and medium-sized businesses) by phone, email, and live chat; outbound callbacks by phone and proactively contacting all customers who previously......
Apresentação do departamento e do cargo #departamento procuramos um representante de atendimento ao cliente (keepbiz customer support representative) para o nosso departamento de atendimento ao cliente que forneça conselhos, escuta e soluções para os nossos clientes... juntar-se-á a uma equipa experiente......
Do naszego zespołu w lizbonie poszukujemy pracowników mówiących po francusku, którzy będą wspierać naszych klientów... odpowiednio reaguj na eskalacje klientów i eskaluj problemy oraz klientów na wyższe poziomy wsparcia zgodnie z definicją i udokumentowaniem odpowiadaj na przychodzące żądania klientów......
Do naszego zespołu w lizbonie poszukujemy pracowników mówiących po holendersku, którzy będą wspierać naszych klientów... jej sztandarowym produktem jest wyszukiwarka, a deklarowaną misją jest „organizowanie światowych zasobów informacyjnych tak, aby były powszechnie dostępne i przydatne dla każdego”......
Do naszego zespołu w lizbonie poszukujemy pracowników mówiących po niemiecku i angielsku, którzy będą wspierać naszych klientów (połączenia przychodzące, e-maile i czat) twoje zadania: odbieranie rozmów telefonicznych lub czatów od klientów chcących uzyskać różnego rodzaju informacje dotyczące ich polisy......
Se fala inglês e alguma das seguintes linguas: holandês, francês, alemão, espanhol, italiano não hesite em enviar-nos o seu curriculo... estamos a recrutar para empresa, nossa cliente, assistende de apoio ao cliente ou vendedor, vagas para as duas funçõeslocal: costumer assistant: lisboa sales: teletrabalho......
Process and record customer and internal requests, orders, tickets, etc... positive attitude, customer satisfaction orientation and proactivity... over 2 years of customer support/technical support experience... demonstrate reliability and trustworthiness... acknowledge and efficiently resolve customer......
And responsibilities:shift: ,rotative mon-sun... language bonus gross: €2820 – €3240excellent remuneration package based on experience, skills and performancebe part of a dynamic and creative team with positive and friendly atmosphererelocation supportguidance and tools to reach your full potential......
Demonstrate reliability and trustworthiness... ✓professional career progression and support throughout your career development... be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey......
