CUSTOMER SUPPORT AGENT (M, F) TURKISH
Descrição da oferta de emprego
Start dates: 20.02, 06.03, 20.03, 03.04, 17.04
DUTIES AND RESPONSIBILITIES:
Shift: ,Rotative Mon-Sun.
Communicate with customers using various channels (telephone, email and chat)
Ensure customer satisfaction and provide professional customer support
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
Identify the issue the client is facing, troubleshoot and provide the solution
Able to identify when the issue should be re-assigned to another department or more senior representative
Collaborate with other specialists to solve or properly close help tickets
Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
Maintain and update all job-related administrative forms.
Requisitos do trabalho
REQUIREMENTS:
Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
Previous experience in Customer support roles, ideally from contact centres is preferred
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Ability to meet tight deadlines with minimum supervision and in timely manner
Ability to work independently, while being team player at the same time.
Work on-site, LACS Harbour / Santos.
Outros dados de posição
BENEFITS:
Salary range: €14,000 - €16,000.
Language bonus gross: €2820 – €3240
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Relocation support
Guidance and tools to reach your full potential.
Detalhes da oferta
- Em todo Portugal
- Indeterminado - Indeterminado
- Efetivo, tempo inteiro
- 1000€ - 1500€
- 01/02/2024
- 02/01/2025
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