STRATEGIC IT SUPPORT (M/F/D)

Your new Company HAVI, a global leader since , employs over people and serves customers in more than 100 countries.
Specializing in the foodservice industry, HAVI provides innovative supply chain and logistics solutions, including analytics, planning, distribution, and freight management.
HAVI’s diverse teams collaborate seamlessly across locations and functions, embodying a spirit of integrity and creativity to serve their customers in the best way possible.
Your new Role The Strategic IT Support plays a pivotal role in delivering world-class, on-site technical assistance to end-users globally, including senior leaders and stakeholders.
This role embodies the \"Smart Hands\" concept, addressing technical issues that require physical presence or cannot be resolved remotely.
It bridges the gap between end-user productivity and IT systems reliability, ensuring seamless operational continuity.
This role is critical to enhancing end-user satisfaction, improving IT system reliability, and supporting the seamless execution of strategic organizational goals.
By ensuring senior leaders and end-users receive exemplary support, the Strategic IT Support Specialist enables the Company to maintain a competitive edge through uninterrupted operations and optimized technology use.
You will be responsible for.
Technical Expertise – Collaborate with the Global IT support team, including Help Desk, Infrastructure, Network, and Security teams, to efficiently diagnose, troubleshoot, and resolve complex technical issues.
Leverage both independent problem-solving skills and expert guidance to minimize downtime; Hardware and Network Support – Manage critical hands-on tasks, such as hardware installations, maintenance, replacements, and troubleshooting network connectivity to ensure optimal system performance; Strategic Project Involvement – Act as a key representative for IT initiatives and global projects, aligning local execution with organizational strategy and objectives.
Provide technical support for project rollouts, system upgrades, and technology migrations; Strategic Leaders Persona Support – Deliver tailored technical assistance to senior leaders and VIP users, ensuring high-touch support and rapid resolution of critical issues that could impact business operations or decision-making processes; Incident and Ticket Management – Follow standard ticketing protocols to document, prioritize, and resolve issues.
Collaborate closely with centralized support teams to ensure alignment and effective handovers; Knowledge Sharing and Process Improvement – Maintain meticulous records of issue resolution and technical procedures, contributing to a shared knowledge base and promoting continuous process enhancement.
Provide training or guidance to end-users to foster self-reliance and technological competence.
What you will need to be succeed As a Strategic IT Support you will need.
Bachelor’s degree in IT Operations; +5 years of experience in IT fields such as IT Operations, Helpdesk or Networks; ITIL certification (would be a plus); Experience working on Service Management; Experience supporting software, hardware or network issues; Knowledge of Office 365, Windows OS and Windows Servers and Networking; Familiarity with IT Services, Security, Administration and Change Management; Analytical and problem-solving capabilities; Ability to work independently with minimum supervision; Excellent communication skills – Fluency in English.
What the Company can offer you Have the opportunity to join a cross-functional team in an international company with a multicultural working environment! Next Steps If you are interested in this opportunity, please send us your updated CV.
If you are looking for another type of professional challenge, please contact us to discuss other career opportunities, always in complete confidence.
#LI-DNI # - Joana Pereira