SALES SUPPORT (M,F) FRENCH OR ITALIAN
Descrição da oferta de emprego
Shift: Monday till Saturday (including bank holidays):
08:00 AM to 07:00 PM (Rotational shifts)
2 days off: Sunday + 1 day rotational
Tasks:
Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
Requisitos do trabalho
French or Italian C2
English B2
Outros dados de posição
Excellent remuneration package based on experience, skills and performance
Life Insurance
Meal allowance + Transport allowance
Private health insurance
Detalhes da oferta
- Em todo Portugal
- Indeterminado - Indeterminado
- Efetivo, tempo inteiro
- 1500€ - 2000€
- 16/09/2024
- 10/02/2025
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