MID-LEVEL SERVICE DESK SUPPORT (TS SCI CLEARANCE)

U.
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Position Description.
CGI Federal is currently looking for a Service Desk Support candidate with active Top Secret SCI clearance to support a large project for a federal government client.
Service Desk Support will provide IT support via phone, email, and chat, our team is comprised of dynamic, passionate people with a focus customer service while providing IT support to diagnose, troubleshoot and resolve IT issues on 1st contact.
**US CITIZENSHIP AND ACTIVE TOP SECRET SCI CLEARANCE IS REQUIRED** This position will be based in Washington, DC area.
Your future duties and responsibilities.
• Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions including customer service requests.
• Troubleshoot technical issues related to hardware, software, network connectivity, and other IT systems.
• Monitor and respond to operating and error messages.
• May enter commands at a computer terminal and set controls on computer and peripheral devices.
• Document technical issues and resolutions in a ticketing system and escalate issues to appropriate teams as necessary.
Required qualifications to be successful in this role.
5yrs-demonstrated experience and provide resources to support user feedback and issues to ensure continued system operations.
• Intakes and triages user-reported issues by analyzing system reports and documentation.
• Resolves user issues efficiently, offering step-by-step guidance and hands-on support.
• Escalates complex issues to higher-level solver groups when necessary, providing as much evidence and documentation as possible, ensuring timely solutions.
• Documents each interaction thoroughly to maintain records for future reference and continuous Please note that US Citizenship is required for this government contract position.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.
The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications.
To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.
Compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range for this role in the U.
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is $.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include.
Competitive compensation Comprehensive insurance options Matching contributions through the 401(k) plan and the share purchase plan Paid time off for vacation, holidays, and sick time Paid parental leave Learning opportunities and tuition assistance Wellness and Well-being programs #CGIFederalJob #LI-JW5 #ClearanceJobs Skills.
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All CGI offers of employment in the U.
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are contingent upon the ability to successfully complete a background investigation.
Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check.
CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.