INFRA IT 1ST LEVEL SUPPORT

Descripción del puesto.
(COMPANY NAME) Automotive Body Solutions is a business unit of the Automotive Technology segment of (COMPANY NAME) AG.
As an integrated body-in-white specialist, the company offers both project business including plant engineering, tooling and prototyping as well as volume production of body components from a single source.
By utilizing the extensive synergies between these areas, Automotive Body Solutions is the leading contact partner for all aspects of the auto body.
(COMPANY NAME) Automotive Body Solutions is a business unit of the Automotive Technology segment of (COMPANY NAME) AG.
As an integrated body-in-white specialist, the company offers both project business including plant engineering, tooling and prototyping as well as volume production of body components from a single source.
By utilizing the extensive synergies between these areas, Automotive Body Solutions is the leading contact partner for all aspects of the auto body.
Role.
* You will be providing Level 1 and 2 tickets in consideration of SLA's * You will be providing Support Services in alignment to ITIL * You will be supporting Presta Steering facilities in all questions of provided Support * You have knowledge of ITSM tools in general and it's use in alignment with standards and regulations Main Tasks.
* You will fulfill assigned ITSM tickets in consideration of SLAs and/or KPIs * You are responsible for document any activities * You will collaborate and Cooperate in Presta Steering Group projects * You are responsible documentation of service-related activities and project related workloads Technical Skills.
* You have knowledge in Microsoft Client OS technologies * You have basic knowledge in Microsoft Server technologies * You have basic knowledge in VMWare virtualization technologies * You have basic knowledge in (Cisco) Network technologies Requirement Profile * You have graduated from university or equivalent education * You have multi-year practice in supporting enterprise IT environments * You have ITIL Certification or alike * You have a good English and/or German language skills in speaking and writing Collegial cooperation and respect in dealing with each other - that's what you'll find with us for over 200 years.
If this is as important to you as it is to us, then apply now.
* Above average conditions * Flexible working time models * Ergonomic workstations * An extensive range of internal and external training opportunities Role.
* You will be providing Level 1 and 2 tickets in consideration of SLA's * You will be providing Support Services in alignment to ITIL * You will be supporting Presta Steering facilities in all questions of provided Support * You have knowledge of ITSM tools in general and it's use in alignment with standards and regulations Main Tasks.
* You will fulfill assigned ITSM tickets in consideration of SLAs and/or KPIs * You are responsible for document any activities * You will collaborate and Cooperate in Presta Steering Group projects * You are responsible documentation of service-related activities and project related workloads Requerimientos del candidato/a.
Technical Skills.
* You have knowledge in Microsoft Client OS technologies * You have basic knowledge in Microsoft Server technologies * You have basic knowledge in VMWare virtualization technologies * You have basic knowledge in (Cisco) Network technologies Requirement Profile * You have graduated from university or equivalent education * You have multi-year practice in supporting enterprise IT environments * You have ITIL Certification or alike * You have a good English and/or German language skills in speaking and writing