FIELD USER SUPPORT SPECIALISTS (ONSITE / VARIOUS LOCATIONS)
Descrição da oferta de emprego
The ideal candidate will provide on-site technical support to end-users, ensuring the smooth operation of their systems and applications.
This role requires a proactive individual with strong problem-solving skills and the ability to work independently in a fast-paced environment.
Requirements Key Responsibilities.
• Provide on-site technical support to end-users, troubleshooting and resolving issues related to Microsoft software and systems, including Windows OS, Office 365, and other Microsoft applications.
• Assist users with hardware and software installations, configurations, and upgrades, ensuring all devices are properly connected and operational.
• Diagnose and resolve network connectivity issues, ensuring seamless access to corporate resources.
• Provide training and guidance to end-users on best practices for using Microsoft software and tools.
• Document support activities, issues, and resolutions in the helpdesk system.
• Collaborate with the IT team to identify and implement improvements to the support process.
Qualifications.
• Proven experience in a technical support role, preferably in a field support capacity.
• Strong proficiency with most common end user software, namely Microsoft technologies, including Windows OS, Office 365.
• Experience with network troubleshooting, including TCP/IP, DNS, and VPN.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Preferred Qualifications.
• Experience with ITIL practices.
• Experience supporting mobile devices and remote access solutions.
Type of work.
100% onsite Various Locations.
SPAIN.
• Madrid • Valencia ITALY • Milan • Rome • Naples • Solbiate Olana GERMANY.
• Frankfurt • Oberammergau • Ulm • Ramstein • Munster FRANCE.
• Paris • Lille • Strasbourg BENELUX.
• Capellen - Luxembourg • Mons - Belgium • Brussels - Belgium • Brunssum - Netherlands UNITED KINGDOM.
• Bristol • London • Northwood • Innsworth Benefits • Integration in a dynamic and motivated team for the performance of the function.
• Complementary training • Salary package according to the function performed • Professional evolution
Detalhes da oferta
- IGNIT Tech
- Indeterminado
- 24/12/2024
- 24/03/2025
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