CUSTOMER SUPPORT – DELIVERY / WITH EN AND FR
Descrição da oferta de emprego
In , Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries.
Germany, Belgium, Brazil, Canada, United States of America, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia.
Also in , we were certified as a Great Place to Work©.
In Portugal, we partner with over 120 clients and a team of over 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation, energy, and telecom.
Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.
Job Description Provide front line support and act as primary contact for our clients and internal technical/support teams Log all questions, incidents, problems and requests with accurate and complete information Research and respond to all calls, e-mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures Perform first level technical troubleshooting and problem solving Fulfil reporting, data extraction and application configuration requests Escalate requests and incidents to the next level of tier support based on established guidelines and procedures Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.
Support internal project and development teams during new product releases roll out Drive continual improvement into monitoring/measurement/alerting practices and tools Work in alternating shifts with earliest start at 6.
AM and latest finish by PM Ensure ON Call prevention nightly and weekend shifts on an alternating schedule Occasional weekend or night on site interventions Qualifications Fluent in both French and English (near native level) Analytic and problem-solving skills Ability and willingness to acquire in depth knowledge on different technologies and products Relevant academic background (3 yrs.
min.) Previous experience in similar functions SQL ITIL best practices AS400 Banking knowledge and Stock (nice to have) I'm interested I'm interested Privacy Policy
Detalhes da oferta
- Indeterminado
- 17/10/2024
- 15/01/2025
We are looking for french and english speaking employees for our team in lisbon to support our customers (inbound calls, emails and chat) project starts 8... operates in 54 countries offering property, personal and business insurance, as well as accident, supplementary health, reinsurance and life insurance......
! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social......
! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social......
! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social......
Provide account and application support to customers namely with regards to software functionality... provide accurate and real-time responses to the customers inquiries... keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions......
Do naszego zespołu w lizbonie poszukujemy pracowników mówiących po niemieckie i polskie, którzy będą wysyłać do naszych klientów (połączenie przychodzące, e-maile i czaty) twoje: zadanie odbieranie rozmów telefonicznych lub czatów od klientów, informacje dotyczące rodzaju ich polisy ubezpieczeniowej......
Odpowiednio reaguj na eskalacje klientów i eskaluj problemy oraz klientów na wyższe poziomy wsparcia zgodnie z definicją i udokumentowaniem odpowiadaj na przychodzące żądania klientów, dokumentuj istotne informacje dotyczące sprawy nasze oczekiwania: obywatelstwo ue lub zezwolenie na pobyt w portugalii......
Do naszego zespołu w lizbonie poszukujemy pracowników mówiących po holendersku, którzy będą wspierać naszych klientów... odpowiednio reaguj na eskalacje klientów i eskaluj problemy oraz klientów na wyższe poziomy wsparcia zgodnie z definicją i udokumentowaniem odpowiadaj na przychodzące żądania klientów......
Firma: największa na świecie notowana na giełdzie firma zajmująca się ubezpieczeniami majątkowymi i osobistymi... nie musisz mieć wcześniejszego doświadczenia - oferujemy szkolenia! lokalizacja: wschód – lizbona projekt rozpoczyna się 6... działa w 54 krajach oferując ubezpieczenia majątkowe, osobowe......
And responsibilities:shift: ,rotative mon-sun... language bonus gross: €2820 – €3240excellent remuneration package based on experience, skills and performancebe part of a dynamic and creative team with positive and friendly atmosphererelocation supportguidance and tools to reach your full potential......
