Ir à oferta completa

CUSTOMER PROTECTION CONTACT CENTER ANALYST - DUTCH AND ENGLISH (M/F/D) | LISBON

Lisboa - Lisboa

Descrição da oferta de emprego

Company Description Sports betting, gaming and interactive entertainment is changing, and we’re leading that change.
By putting people first.
By placing exciting, engaging and entertaining experiences at more fingertips than ever before.
We're pulling into pole position by pushing boundaries further.
With innovation.
With technology.
But most importantly, with people like you.
Because when you join Entain, it’s your game.
So let’s win together.
Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go.
We're home to a global family of >25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, ourselves and for the good of entertainment.
Job Description The Legal and RG International team within Customer Services is responsible for conducting detailed investigations of International customers to detect potential vulnerable gamblers and working in close collaboration with the AML team.
Investigations are conducted to ensure that the customer can legitimately support their levels of play and are protected from gambling harm.
You will mainly be responsible for outbound (potentially inbound) contact of customers, by telephone or other electronic means, in order to address potential Safer Gambling, or Affordability concerns.
You’ll be responsible for handling sensitive customer information and dealing with potentially vulnerable customers in a calm, professional and empathetic manner.
Key responsibilities   Main.
•    Contacting customers to address any potential Safer Gambling or Affordability concerns.
•    Deliver outstanding customer service while encouraging the use of Safer Gambling tools or seeking Source of Funds clarifications/evidence.
•    Use judgement and analysis to evaluate the customer responses and apply any appropriate controls to mitigate the risk in a timely manner.
•    Ensure all necessary actions are taken e.
.
loss limits, deposit limits, account closure and maintain a clearly documented audit trail of decision making.
•    Handle sensitive information in line with data privacy requirements.
Occasional.
•    Share best practice with colleagues and provide ideas to improve processes.
Qualifications Specialist skills and experience Essentail.
•    Excellent written and verbal Dutch.
•    Business level of English is required.
•    Ability to communicate sensitively and calmly, particularly with customers who may be distressed or angry.
•    Understanding of Responsible Gambling tools and policy requirements •    Proven track record in delivering high quality work in a fast-paced, challenging environment.
•    Practical application of policy directives.
Desired.
•    Previous experience in a Call Center environment.
•    Evidence of sound judgement and analysis to identify potentially vulnerable customers.
Competencies/behaviours •    Self-motivated, organized, and highly efficient personality.
•    Must be detail orientated and analytical.
•    Ability to examine problems and strategize for solutions.
Additional Information Diversity and equal opportunities.
As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.
We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.
Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.
At Entain, we do what's right.
It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector.
However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
Job Location I'm interested I'm interested Privacy Policy
Ir à oferta completa

Detalhes da oferta

Empresa
  • Indeterminado
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 04/11/2024
Data de expiração
  • 02/02/2025
Contact Center Operator German and English (m\f)
Eurofirms

Customer orders related to customer reservations, orders and purchases... we act on a framework of transparency, responsibility and respect... eurofirms is a human resources company where people are the center of everything... we are recruiting a call center operator - (m/f): functions: back office,......

Customer Support with Dutch & English for Search Engine
Paco Recrutiment

” we are looking for dutch speaking employees for our team in lisbon to support our customers... its flagship product is their search engine, and its declared mission - 'to organize the world's information resources so that they become widely available and useful for everyone... project starts 15......

Customer Support with French and English Insurance Company
Paco recrutiment

We are looking for french and english speaking employees for our team in lisbon to support our customers (inbound calls, emails and chat) project starts 8... operates in 54 countries offering property, personal and business insurance, as well as accident, supplementary health, reinsurance and life insurance......

Technical Support | Contact Center - PT/ING (M/F) | Lisbon
Get The Job

We need someone to support customers via phone, chat and email, regarding technical issues they might have and help drive partner satisfaction by providing accurate information and ensuring they are using all the tools that could help them... we just need you to speak fluent portuguese (c2) and english......

Customer Support German and English for Insurance Company
Paco Recrutiment

Działa w 54 krajach powiązanych z ubezpieczeniami majątkowymi, osobistymi, biznesowymi, wypadkowymi, reasekuracyjnymi i na życie... 30] umowa na okres 6 miesięcy z przedłużeniem procesy rekrutacyjne online konkurencyjne wynagrodzenie i system premiowy: 1100 € brutto x 14 miesięcy do 100 € premii......

Customer Support French & English for Remote work Lisbon
Paco Recrutiment

Ich serwis internetowy jest rozwijany... nie musisz mieć wcześniejszego doświadczenia - oferuj szkolenia! lokalizacja - biuro domowe na terenie dzielnicy lizbona solidny: biuro podróży i metawyszukiwarka należąca do airbnb, dostępna na stronie internetowej i aplikacji mobilnej......

Customer Support with Dutch & English for Search Engine
Paco recrutiment

Nie musisz mieć wcześniejszego doświadczenia - oferujemy szkolenia! lokalizacja: wschód – lizbona firma: amerykańska firma informatyczna... odpowiednio reaguj na eskalacje klientów i eskaluj problemy oraz klientów na wyższe poziomy wsparcia zgodnie z definicją i udokumentowaniem odpowiadaj na przychodzące......

Sda with dutch & english (attractive bonus)
Fujitsu technology solutions, lda.

Requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved......

SDA WITH DUTCH & ENGLISH (ATTRACTIVE BONUS)
Fujitsu Technology Solutions, Lda.

Requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved......

SDA WITH DUTCH & ENGLISH (ATTRACTIVE BONUS)
Fujitsu Technology Solutions, Lda.

Requisitos do trabalho mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved queries to......