CUSTOMER EXPERIENCE AND INSIGHTS MANAGER
Descrição da oferta de emprego
O que procuramos em ti Formao acadmica mnima ao nvel da Licenciatura; Experincia profissional mnima de 5 anos em reas de experincia cliente ou similares; Experincia como manager de equipa; Competncias analticas e familiaridade com ferramentas de anlise de dados; Excelentes capacidades de comunicao e gesto de interdependncias; Bons conhecimentos de Ingls.
Quem somos ns Na LEROY MERLIN colocamos as pessoas no centro de todas as decises.
Somos uma empresa com uma viso customer & human first.
Crescemos e aprendemos com o nosso ecossistema que junta colaboradores clientes parceiros e fornecedores para gerar impacto positivo em tudo o que fazemos.
Vivemos um esprito de equipa nico que nos caracteriza nos mais de 20 pases onde estamos presentes enquanto grupo ADEO.
O ambiente descontrado e informal onde nos tratamos de igual para igual.
Para ns a Diversidade Incluso e Equidade no so opo so uma realidade.
Sabemos que a reconhecer valorizar e a celebrar a diferena que agregamos mais valor junto dos nossos stakeholders.
Procuramos inovao adaptamonos com facilidade estamos em contacto permanente com ferramentas de trabalho colaborativas.
Impulsionados por uma cultura agile e cada vez mais data driven apostamos na autonomia e responsabilizao atravs de uma poltica de trabalho flexvel.
Na LEROY MERLIN todos somos lderes responsveis pelo nosso prprio crescimento e aprendizagem.
Detalhes da oferta
- LEROY MERLIN Portugal
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 15/10/2024
- 12/01/2025
Operates in 54 countries offering property, personal and business insurance, as well as accident, supplementary health, reinsurance and life insurance... you don't need previous experience - we offer training ! location: oriente – lisbon company: the world's largest publicly traded property and personal......
Estamos a crescer rapidamente e como parte do nosso sucesso contínuo, procuramos por um talento altamente motivado para juntar-se à equipa de customer success... qual perfil procuramos: ensino superior em administração, marketing ou áreas relacionadas; experiência em customer success, com prática......
Do naszego zespołu w lizbonie poszukujemy pracowników mówiących po niemieckie i polskie, którzy będą wysyłać do naszych klientów (połączenie przychodzące, e-maile i czaty) twoje: zadanie odbieranie rozmów telefonicznych lub czatów od klientów, informacje dotyczące rodzaju ich polisy ubezpieczeniowej......
Excellent problem-solving and troubleshooting skills... strong communication and collaboration skills... stay abreast of industry trends and emerging technologies in automation and robotics... program, troubleshoot, and optimize robotic systems to meet performance and quality standards......
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
Fluent in german and english... marketing materials:- translate brochures and other marketing materials from de>pt and en>pt... adapt surveys and questionnaires for portuguese-speaking audiences, ensuring cultural relevance and clarity... proven experience in translation and content localization, preferably......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... demonstrate reliability and trustworthiness... ✓customer satisfaction orientation and proactivity... build a sustainable and mutually......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... demonstrate reliability and trustworthiness... ✓customer satisfaction orientation and proactivity... build a sustainable and mutually......
And responsibilities:shift: ,rotative mon-sun... communicate with customers using various channels (telephone, email and chat)ensure customer satisfaction and provide professional customer supporthandle customer complaints, provide appropriate solutions and alternatives within the time limits......
Customer satisfaction orientation and proactivity... be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... demonstrate reliability and trustworthiness... build a sustainable and mutually......
