CREDIT & COLLECTIONS SPECIALIST (GERMAN SPEAKER)

Back in , in Marseilles, when the world was talking about Start Trek, Sodexo was serving its first customers, initiating our journey in the Quality-of-Life Services leaded by the bold Pierre Bellon.
Since then, we continued our adventure of offering everyday need solutions, improving the life of our users across the globe supported by more than 400 thousand dedicated and brave colleagues, in 64 countries, that lead us to where we are today.
Portugal is no exception and 5 years ago, our shared service center – Sodexo Business Services – SBS, was born! In here, you will have the chance to be part of several Financial teams like Record to Report, Order to Cash, Purchase to Pay, Financial Analysis, Master Data, among others, that support European markets, making sure the business continues to growth.
Are you bold enough to join our crew, with your unique character and ideas, and make us even bigger? We are waiting for you! And so, your career! In the meantime, check the opportunity below.
Credit & Collections -German Speaker What will you do? Increases the speed at which customers’ open items are paid.
Working closely with customers and internal teams to solve the non-payment root cause.
Manage customer relationships, which includes problem resolution and root cause analysis.
Drive on time the collection process/workflow to follow up on overdue.
Understand non-payment impact on the business activity to anticipate and/or escalate if needed.
Proactively tracks and collects Trade Debts.
Provide visibility, support, and follow-up for disputed invoices.
Understand customer invoice approval flow and timelines for payment runs.
Understand and highlight E2E process improvements when inefficiencies exist (cross-team or process).
Support ongoing technological project improvements/solutions.
Provide the most accurate status for the items overdue.
Provide a forecast of expected payment for the open items in scope.
Start when invoices are delivered to the customer’s premises.
Deliver accurate reporting to Business and Operations.
Be able to follow up on any request or query from a customer or internal team Work very closely with R&A (receive and apply) team What you'll need to succeed?.
University degree (will be a plus, preferable in Finance / Accounting / Management / other).
Relevant work experience (in collections or credit management department, shared service centers, accounting, or business area).
SAP or other accounting ERP skills (will be a plus).
Good communication skills (verbal and written), active listener, and customer focus-oriented.
Fluent in English and German (mandatory) MS Outlook (understand rules, templates, quick steps).
MS Excel (Power BI, Query and/or VBA skills will be a plus).
MS PowerPoint and Word skills.
Problem Solver.
Prioritisation and organization skills.
Business Oriented (Credit and Collections / Billing / Payment allocations / Sales and Operations).
What we have to offer you? Hybrid working model; Flexible working hours; Health & Life Insurance; Attractive Meal allowance paid in Meal Card; Additional Days off.
extra vacation day, employee’s birthday, volunteering day; More than free online courses; Opportunity to grow professionally inside the Company; Possibility to participate in multicultural projects; Several internal activities aiming to promote our team´s wellbeing.
We are waiting for you!