APPLICATION SUPPORT

Position Description.
CGI is looking for an Application Support to join our team.
Your future duties and responsibilities.
• At least 5 years-long experience • Teamwork attitude.
work cooperatively toward a common objective • Accuracy.
manage details to fully achieve required objectives and safeguard the context • Stress management and self-control.
keep efficiency and effectiveness in an environment with a high level of context switching; be able to handle multiple incoming enquiries according to the urgency keeping a positive thinking • Problem solving.
consider issue by gathering relevant information, analyzing data, evaluating alternatives to find out tactical solutions • Strong analytical skills.
break down problems into components by identifying relevant issue and recognizing connections • Responsiveness.
promptly address needs based on understanding their priorities and constrains • Autonomy.
manage own work in order to take the appropriate actions • Proactivity.
be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleagues Required qualifications to be successful in this role.
Main Activities.
• Monitoring the application status • Monitoring the infrastructure server resources • Replying and taking in charge the incoming phone calls or ITSM support/incident tickets • Tracking all the incoming requests on the ticketing system • Updating the progress of the execution of all tasks in the ticketing tools • Assessing the priority of the incoming requests involving the key people who might be helpful define it • Performing the analysis, planning all technical tasks required and executing them • Defining tactical solutions to resume processes as quick as possible • Contributing to find out the incident root cause • Engaging the proper escalation path for all situations • Adopting the global and departmental guidelines, IT best practices and IT Security recommendations • Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities • Acting as the first point of contact for all tasks/enquiry related to production • Managing the communication with internal end-users and external clients for the topics in-scope Main Tasks.
• Support the business in their IT needs and understand the business workflows and scenarios • Maintaining a proper coverage in their designated shift • Voluntarily picking up work and tasks as received over email, phone or in person • Provide business, team members and other project/task partnering teams updates on the issue/task/project • Understand the underlying issue and the associated patch fix/release and identify systemic issue • Contribute towards better post-release checkouts • Improving day to day tasks by writing scripts and automate tasks that are procedure oriented • Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team Skills.
ITIL What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.