EMPREGO SERVICE DELIVERY LISBON PORTO DE MÓS, LEIRIA

We are seeking a  service delivery management  to join our team in  porto (hybrid model) key activities: manage vulnerabilities reports on a weekly basis, providing...

What you`ll do: summary: we are seeking an application service manager (f/m/d) for cloud application services delivery center emea mee within the cas family...

Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives... in service deliverymanagement, consulting, or pre-sales...

Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels...

Follow scripts and guidelines to ensure consistency and quality service... your responsibilities as a customer service representative will include:handle incoming...

Embracing cloud-native technologies, we consistently maintain highly reliable service operations... we conceive, design, and develop cross-company security tools...

We are proud of our people at the service of technology... bachelor's degree in computer science, information systems, or related field; experience integrating jira...

A basic knowledge of it service management and incident handling tools, as well as asset repositories, is required for this position... you must have a genuine passion...

Work closely with our l1-l3 managed service providers and ensure the service meets business requirements...   •    ensure that service and operations level agreement...

Customer service enthusiast: your friendly demeanor and patience make you a natural at helping others... turn challenges into golden opportunities for exceptional...

Proven experience in incident management, service request support, and resolution... manage incidents and service requests, providing effective and timely resolutions...

Prior involvement in customer service roles is a plus... your prospective new employer is a multinational organisation that has been acknowledged as one of the best...

Ensure that the customer service level of the residence team remains high, and the agreed service level agreement is followed... ensure compliance with all agreements...

Collaborate closely with crossfunctional teams such as sales and marketing to enhance customer experience and optimize service delivery... proficiency in using technology...

Achieve excellence: meet and exceed key performance indicators (kpis) to ensure high standards of service delivery... customer advocate: address complaints and legal...

You will be responsible for assessing, designing, and coordinating the end-to-end implementation, ensuring timely project delivery and partner proficiency...

You’ll play a key role in ensuring our backend systems are robust and reliable, focusing on continuous deployment and iterative delivery... strong knowledge of object-oriented...

Developing service request process flow with respective to user requirements by utilizing service catalog, workflow, events, notifications...                                             ...