EMPREGO TICKET MANAGEMENT LISBOA, LISBOA

We are looking for two talented business analysts for learning management systems... your role * oversee the activities, make sure processes are followed, tickets...

Controls:  ensures all activities comply with relevant acts, legal demands, ethical standards and the internal quality management system... work life balance...

Master’s degree is a plus; proven experience as a technical project manager or in a similar role, with a strong track record of successfully managing technical projects...

Expertise in cornerstone learning management system (mandatory)... ensure adherence to processes, timely ticket management, and maintain quality standards...

About the role you will help in business as usual (bau) of an operations team (itil l1 to l3), with a focus on automation process and ticket journey...

Compensation management... 4 - learning management... 2 - performance management... ticket management for hr solutions bau bases on the catalog of services...

We also offer free english lessons for foreigners the hotel management would act responsible to pay for your flight ticket and accommodation...

* conducting key incident management activities, including creating effective incident timelines and assisting with response activities... * assisting with the development...

Experience in sql query optimization and performance management... key responsibilities: database management and structure: manage ms sql databases, including designing...

What are we looking for? incident management for production environment ticket management (spoc) tickets triage and ticket forwarding identify risks and dependencies...

Responsibilities: * incident ticket monitoring and handling, as well as documentation of results, based on knowledge transfer sessions... involvement of devops developer...

Provide ongoing coaching, mentoring, and performance management for team members to enhance their skills and performance... monitor and report on key performance...

• time management... daily ticket analysis and resolution, root cause analysis, and problem creation... experience with support/corrective maintenance...