EMPREGO CUSTOMER SUCCESS AND PROJECT

- participating in meetings, workshops, and conferences to present project results and findings, share knowledge, and build professional networks...

You love providing fantastic customer support on chat, email and phone and have great communication skills in doing so... collaborate with our product teams and...

This role will oversee the entire customer success team, including customer success managers (csms), customer evangelists, technical support analysts, and professional...

Risk and continuity management... we benefit from our collective success and actively shape our company’s strategy and direction... service asset and configuration...

customer relationship build and maintain strong operational customer relation... quality and continuous... build and maintain strong internal network, and support...

* negotiation and active listening skills... mobility management, turnkey projects & electrification, mainline transport, urban transport and customer services have...

Animate and coordinate the project quality community (system and sub-systems) provide quality awareness on quality activities planned for the project and organise...

Understands the organizational and customer success strategy... technical relevance · grows technical aptitude and industry awareness to translate customer interactions...

Identifies and manages risks to project and program success and escalates to management as necessary... implements defined project scope and objectives...

Collaborate with internal teams, including sales, product, and support, to ensure customer satisfaction and success... address and resolve client inquiries, challenges...

Support markets in user acceptance test and market acceptance test, and in project implementation... expertise at translating business needs into processes and is/it...

Familiarity with crm tools and customer success software is a plus... collaborate closely with customer success team members to help understand and communicate customer...

You'll be responsible for customer onboarding, increasing user acquisition and engagement, ensuring retention and uncovering and closing upsell opportunities...

Capture and monitor key customer success metrics (e... nps and csat)... monitor and measure customer satisfaction and take proactive action to remedy any concerns...

€¢ positioning services and escalating pain points to the sales and customer success team... • monitor market pricing and trends... • have excellent phone/verbal...

Being an engaging presenter (experience in creating and delivering presentations, story telling)  strong verbal and written communication skills in portuguese and...