EMPREGO CUSTOMER SUCCESS AND INBOUND

Tool development: create tools and frameworks to enable customer success managers (csms) to interact with automated insights, reducing repetitive tasks and enhancing...

You love providing fantastic customer support on chat, email and phone and have great communication skills in doing so... collaborate with our product teams and...

This role will oversee the entire customer success team, including customer success managers (csms), customer evangelists, technical support analysts, and professional...

customer relationship build and maintain strong operational customer relation... quality and continuous... build and maintain strong internal network, and support...

Understands the organizational and customer success strategy... technical relevance · grows technical aptitude and industry awareness to translate customer interactions...

Collaborate with internal teams, including sales, product, and support, to ensure customer satisfaction and success... address and resolve client inquiries, challenges...

Familiarity with crm tools and customer success software is a plus... collaborate closely with customer success team members to help understand and communicate customer...

You'll be responsible for customer onboarding, increasing user acquisition and engagement, ensuring retention and uncovering and closing upsell opportunities...

customer satisfaction: ensure contract compliance to uphold customer satisfaction and long-term partnerships... support training initiatives for sales and customer...

Capture and monitor key customer success metrics (e... nps and csat)... monitor and measure customer satisfaction and take proactive action to remedy any concerns...

€¢ positioning services and escalating pain points to the sales and customer success team... • monitor market pricing and trends... • have excellent phone/verbal...

• positioning services and escalating pain points to the sales and customer success team... • monitor market pricing and trends... title and summary customer success...

Being an engaging presenter (experience in creating and delivering presentations, story telling)  strong verbal and written communication skills in portuguese and...

Imagine supporting one of these companies whilst starting your career in sales or customer support!  if you are in for an exciting experience abroad or are willing...

You’ll assist in structuring, enforcing, and maintaining accurate records of our customer success services contracts... key responsibilities contract structuring...

Ensure customer satisfaction across matrixed stakeholders and decision-makers... customer-centric: deep passion for customer service, committed to understanding...

We're looking for a customer success specialist to support mid-tier customers during their post-sale lifecycle, throughout singular touch points including but not...