TECH/SYSTEMS SUPPORT ANALYST WITH ENGLISH & SPANISH
Descrição da oferta de emprego
· Be in charge of technical assistance services and provides a first line support service; · Register the calls in the Help Desk Management tool according to the agreed procedures; · Provide remote technical assistance to the customers in order to solve the problems related to the product use or a malfunctioning order; · Answer customers’ calls, collect inquiries, analyze users’ requirements and provide telephone/email/network based support to the customers · Report the customers’ problems to the relevant department, identifies and communicate the solution to the customer; · Involve the company’s technical assistance resources for a customer service visit when a remote solution is not possible; · Follow up the incidents until their resolution or their closing; · Alert the Help Desk Supervisor or Help Desk Manager in case of issue; · Update and complete the helpdesk knowledge database, · Keep updated on the company products; · Act as a reference for colleagues; · Share the information with the other team members and the management; · Contribute to the integration of new colleagues (training, monitoring); · Contribute to the improvement of the tools and procedures (reserved for the Senior Help Desk Operator); · As required, assist or provide training for clients.
Education & experience.
· College certificate or equivalent experience (12 years of studies); · If possible, previous experience in Service Desk Operations; · Knowledge of Pharma industry is a plus.
Skills.
· Native speaker in Spanish or Fluent; · English - Professional proficiency; · Windows Operating System; · Microsoft Office.
Competencies.
· Strong Communication Skills; · Customer service experience; · Problem solving skills; · Ability to think logically; · Ability to work under pressure; · Team player; · Ability to learn quickly; · Empathy; · Thorough; · Methodical.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
Learn more at https://jobs.
qvia.
om IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward.
Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities.
No matter your role, everyone at IQVIA contributes to our shared goal of improving human health.
Thank you for your interest in growing your career with us.
Detalhes da oferta
- IMS HEALTH (PT51)
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 16/10/2024
- 14/01/2025
” we are looking for french speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
” we are looking for dutch speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
” we are looking for german speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
We are looking for french and english speaking employees for our team in lisbon to support our customers (inbound calls, emails and chat) project starts 8... policy changes requests, updating payment details make claims and cancel requests our expectations: eu citizenship or a residence permit in portugal......
Provide account and application support to customers namely with regards to software functionality... our expectations: eu citizenship or a residence permit in portugal you speak french in proficiency (c2) you speak english (b2) you would like to work from home in south portugal you like interacting......
Po pewnym czasie możesz zacząć odbierać niektóre połączenia pracę nad ciągłym doskonaleniem dla zadowolenia klientów nasze oczekiwania: obywatelstwo ue lub zezwolenie na pobyt w portugalii mówisz ojczysto po francusku (c2) mówisz po angielsku (b2 ) mieszkasz w lizbonie lub chcesz się tam przeprowadzić......
Praca w firmie w lizbonie – oriente umowa na okres 6 miesięcy z przedłużenia proces rekrutacyjny online konkurencyjne wynagrodzenie i system premiowy: 1100 € brutto x 14 miesięcy do 100 € premii za wyniki/miesiąc dieta 23 € netto dziennie zwrot biletu lotniczego po 6 miesiącu uzyskać ubezpieczenie po......
Do naszego zespołu w lizbonie poszukujemy pracowników mówiących po francusku, którzy będą wspierać naszych klientów... jej sztandarowym produktem jest wyszukiwarka, a deklarowaną misją jest „organizowanie światowych zasobów informacyjnych tak, aby były powszechnie dostępne i przydatne dla każdego”......
Jej sztandarowym produktem jest wyszukiwarka, a deklarowaną misją jest „organizowanie światowych zasobów informacyjnych tak, aby były powszechnie dostępne i przydatne dla każdego”... nie musisz mieć wcześniejszego doświadczenia - oferujemy szkolenia! lokalizacja: wschód – lizbona firma: amerykańska firma......
Działa w 54 krajach oferując ubezpieczenia majątkowe, osobowe, biznesowe, wypadkowe, zdrowotne, reasekuracyjne i na życie... do naszego zespołu w lizbonie poszukujemy pracowników mówiących po niemiecku i angielsku, którzy będą wspierać naszych klientów (połączenia przychodzące, e-maile i czat) twoje......
