TECHNICAL SUPPORT SPECIALIST

Position Description.
CGI Federal is actively seeking a highly motivated and customer-focused Technical Support specialist to join our growing team.
In this role, you will be the first point of contact for our customers and internal team members, providing exceptional technical assistance, and resolving their issues efficiently and effectively.
If you have a passion for technology and a knack for problem-solving, we want to hear from you.
Your future duties and responsibilities.
Provide timely and accurate technical support to customers and the project team members Diagnose and troubleshoot hardware, software, and network issues Walk customers through problem-solving processes, providing clear and concise instructions.
Document customer interactions and technical solutions in our ticketing system.
Escalate complex issues to senior support state or development teams as needed.
Maintain a thorough understanding of our products and services Contribute to the development of knowledge base articles and FAQs Participate in team meetings and training sessions Proactively identify and report recurring issues or trends Provide excellent customer service, ensuring customer satisfaction Required qualifications to be successful in this role.
5 years’ experience as a technical support specialist or similar role Associate or Bachelor’s degree in Information Technology, Computer Science, or related field Proven experience in a technical support role Strong understanding of cloud based systems (Google, AWS, Azure), hardware, and networking concepts Excellent troubleshooting and problem-solving skills Strong communication and problem-solving skills Ability to explain technical concepts to non-=technical users Experience with ticketing systems such as Azure DevOps (ADO) Ability to work independently and as a part of a team Patient and empathetic demeanor Ability to multitask and prioritize tasks efficiently Experience with Kubernetes or other container platforms Desired qualifications/non-essential skills required.
Relevant certifications (e.
., CompTIA A+, Network+) Experience with ITIL processes Experience with Google Cloud Platform based services Bilingual or multilingual abilities CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.
The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications.
To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.
Compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range for this role in the U.
.
is $.
CGI Federals benefits are offered to eligible professionals on their first day of employment to include.
• Competitive compensation including profit participation program • Comprehensive medical, dental, and vision benefits • Basic life and accidental death & dismemberment insurance • Matching contributions through 401(k) plan, and CGI share purchase plan • Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service • 80 hours of floating holiday leave per year to observe holidays that are important to you • At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more) • Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws • Bereavement leave, ranging from 1 to 7 days per year based on relationship.
• Paid jury duty leave, up to time summoned • Learning opportunities and tuition assistance • Wellness and Well-being programs For more detailed information about our benefits offerings visit https://www.
gi.
om/us/en-us/careers/our-benefits.
Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.
CGI Federal anticipates accepting applications for this position through .
#CGIFederalJob Skills.
Kubernetes What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities.
If you need an accommodation to apply for a job in the U.
., please email the CGI U.
.
Employment Compliance mailbox at .
You will need to reference the Position ID of the position in which you are interested.
Your message will be routed to the appropriate recruiter who will assist you.
Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job.
Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.
.
are contingent upon the ability to successfully complete a background investigation.
Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check.
CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.