TECHNICAL SUPPORT FOR MICROSOFT
Descrição da oferta de emprego
As part of our Technical Support team you will resolve any technical issues using your soft skills.
You will also handle customer issues through collaboration, resolution, or escalation, always with the final aim of providing a great experience.
Part of your responsibilities will also be to ensure that key stakeholders and customers are up-to-date on the resolution status of their issue, through effective written and verbal communication.
Our Client Founded in , Microsoft is an American multinational and one of the most known technologies companies in the world.
It’s best known for its software products, hardware products and touchscreen computers.
Microsoft aims to empower every person and every organization on the planet to achieve more! What you'll do As a Customer Service Representative for Microsoft Security & Compliance/Identity your main mission is to be responsible for being the first point of contact for partner queries while delivering a world-class engagement experience and resolving their issues efficiently.
What you'll need Fluent in Portuguese and English; Technical background (1 to 2 years), preferably in security and systems administration; Technical support experience (1 to 2 years) in IT teams; Proficiency in analysis and problem solving; Nice to have.
Experience on Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration.
Benefits An international career in a multicultural environment; A permanent presence of coaches who will facilitate your personal and professional development; Intensive training and constant and familiarization phase; Ample opportunity to grow and evolve within our organization; Health Insurance since day one in the company; Free Portuguese language courses, water sports, soft trekking and much more.
Teleperformance Portugal Teleperformance Portugal is one of the 25 best companies to work for in Europe.
This recognition was assigned by Great Place to Work® Institute.
TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than employees, from 111 nationalities, our team provides services in 35 languages.
We are a multicultural, highly skilled, and deeply knowledgeable team.
Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 31/10/2024
- 29/01/2025
Nice-to-have: 6 months’ experience in a technical support role... over 2 years of customer support/technical support experience... professional career progression and support throughout your career development... adhering to time limits for contact, response, and follow-up... c2 level or german/french/italian......
Start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... for more complex issues, escalate to the appropriate department... use three different software programs during the support process... continuously work on improving client satisfaction by......
” we are looking for french speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
” we are looking for dutch speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
” we are looking for german speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
Assist users with pre-sales inquiries, general questions, and technical support issues... tasks: responsibilities:handle technical customer contacts for various products via phone, email, chat, and social messaging channels... appropriately manage and escalate customer issues to higher support tiers......
We just need you to speak fluent portuguese (c2) and english (c2); have a professional technical background of at least 1 to 2 years (preferably in security and systems administration); experience in technical support of 1 to 2 years in it teams; as well as proficiency in analysis and problem solving......
Twoje: zadanie odpowiedzialność za wsparcie rozwiązania, zapewnienie prawidłowej i skutecznej realizacji polityk, procedur i działań... 00 (2 dni w tygodniu praca w terenie) umowa na okres 6 miesięcy z przedłużenia procesy rekrutacyjne online konkurencyjne wynagrodzenie i system premiowy: 890......
Prowadź rejestr interakcji lub transakcji z klientami, rejestrując szczegóły zapytań, skarg lub komentarzy, a także podejmowanych działań... przygotowywanie, utrzymywanie i przeglądanie plików zakupów, raportów i cenników... nie musisz mieć wcześniejszego doświadczenia - oferujemy szkolenia! lokalizacja:......
Firma: rozwiązanie na świecie notowana na giełdzie firma zajmująca się ubezpieczeniami majątkowymi i osobowymi... 30] umowa na okres 6 miesięcy z przedłużeniem procesy rekrutacyjne online konkurencyjne wynagrodzenie i system premiowy: 1100 € brutto x 14 miesięcy do 100 € premii za wyniki/miesiąc......
