TECHNICAL SUPPORT AGENT - GERMAN SPEAKER - FULL REMOTE

Full remote from mainland Portugal Starting date 18 November = 3000€ signing bonus Atlean World is an International Recruitment company that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable. Your Next Job, Without Boundaries! We are offering a great work experience in Lisbon, Portugal for a role as a Technical Support Agent - German speaker. Why a Technical Support Agent role is great for your professional and personal development: Live in Lisbon and embrace multicultural experiences Represent an international IT brand Fast-track career development opportunity Aufgaben What does your day-to-day in this role look like: Advice and support for corporate customers (SMBs) and partner companies on technical questions Contact by telephone (inbound and outbound), as well as in writing by email, in German and in English Solving technical problems in contact with IT administrators, IT managers and other employees of the partner companies Identifying relevant processes and forwarding corresponding feedback to other teams Qualifikation What do you need to be successful at this job? Native level of written and verbal communication skills in German B2/C1 level in English Availability to work in rotating shifts; Good computer skills; 1 year of technical support experience or as system administrator Excellent communication and interpersonal skills and team spirit; EU passport/ID or a portuguese resident card Benefits By joining this role, this is what you can expect: Joyful Lisbon Skyrock Growth with a 12-month renewable contract, after 2 years it can become a permanent contract Portuguese Extra Delights: Meal vouchers, Holiday and Christmas allowance Guardians of Wellness: Private Health Insurance from day one Gross salary : 1741€ per month or 1551€ with accommodation (a private room in a shared appartement, the company pays the rent, electricity, water and internet connection) Stable work and career progression, it’s possible to became for example a Trainer, a Team Leader, a Manager. Relocation Package is included: Flight to the Future: Covered flight expenses First-Class Arrival: Airport pick-up and settling assistance Nest in Comfort: Accommodation provided in shared apartments Language Safari: Complimentary Portuguese lessons Active & Awesome: Free sports activities and social events Football tournaments, beach barbecues, surf lessons, and cultural events await! Make it your Next Job Without Boundaries! Recruitment process To apply, send us your CV in English. Then, here are the stages in the recruitment process : Initial contact by e-mail: we will contact you by e-mail for an initial discussion. Make sure you keep an eye on your inbox, including spam. Online video interview : this is an opportunity to find out more about your motivations and discuss the job in broad terms Online tests: tests (linguistic and/or technical) will be required to assess your skills Final interview with our client: the discussion will focus on the specific aspects of the position and the team. If you are successful, you will receive a contract offer. Congratulations! Once the contract has been signed, all you have to do is book your plane ticket to Lisbon. You'll be met at the airport and given your own private room in a shared flat : ) ::::::::::::::::::::::::::::::::::::::::::::::::::: Get to know more about Atlean World Atlean World is going to be your recruitment partner during the whole journey: Guiding Your Odyssey with Atlean World Personal Touchpoint: As soon as you hit "Apply," one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs. Q&A Session: Have questions? Curiosities? Our recruiters are your go-to resource. We'll address all your queries, ensuring you have a comprehensive understanding of the opportunity you're stepping into. Making it Happen: Once you're well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity. Ongoing Support: Your journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we're here for you.