TECHNICAL SUPPORT AGENT ENJOYING SOLVING PROBLEMS

About Us QuickMail operates in the dynamic outreach automation space (email + LinkedIn) where we constantly innovate to serve our clients.
Our mission is to help small and medium companies sell more.
We're a small team working directly with the founder, focused on delivering exceptional support and embracing technical challenges head-on.
The Role We're seeking a technically-minded Support Agent who can help our clients succeed with our email outreach platform.
This role requires someone who thrives in a fast-paced environment, can solve complex technical problems independently, has good attention to detail, and maintains high performance standards.
Core Responsibilities - Resolve technical support tickets efficiently and accurately - Help clients troubleshoot email delivery issues - Assist with platform configuration and optimization - Document solutions and maintain a knowledge base - Identify and escalate potential product issues - Provide constructive feedback for product improvements - Communicate common problems to the team - Meet or exceed daily support metrics Required Skills & Attributes - Strong technical aptitude and problem-solving abilities - Excellent written and oral communication skills in English - Experience with technical troubleshooting - Understanding of email systems and deliverability (or strong willingness to learn) - Ability to explain technical concepts in simple terms - Self-motivated with strong time management skills - Comfortable working with APIs and technical documentation - Ability to identify patterns in technical issues Cultural Fit You Should.
- Love solving technical problems independently - Thrive in a merit-based environment without defined career paths - Be comfortable with constant change and fast-paced environments - Welcome direct, public feedback and accountability - Be proactive in problem-solving without waiting for direction - Click on Koala for your favorite animal - Be comfortable with being 200% accountable - Get energized by an endless stream of new problems to solve for users Our Interview Process 1.
Application form 2.
Initial 30-minute Zoom interview to assess technical support capabilities & culture fit 3.
A paid 24-hour practical assessment simulating actual support work 4.
Two-week paid trial period with specific performance benchmark.
  - Must achieve 20 accepted tickets per day   - Quality of responses will be evaluated   - Ability to solve problems independently will be assessed What We Offer - Opportunity to make a direct impact in a growing company - Competitive salary - Merit-based growth potential - Direct access to leadership and quick decision-making - An environment that rewards proactivity and problem-solving - Chance to work with cutting-edge email outreach technology Technical Areas You'll Work With - Email authentication (SPF, DKIM, DMARC) - API integrations - Email deliverability concepts - Chrome extensions - Email automation workflows - CRM integrations Note This is not a typical support role.
We're looking for someone who genuinely enjoys technical problem-solving and wants to grow with us.
If you prefer well-established structures or clearly defined processes, this position might not be for you.
*QuickMail values giving and receiving feedback, and we prioritize performance over social harmony.
We're looking for individuals who are comfortable with direct communication and ready to contribute to our fast-paced, results-driven environment.*