TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE WITH CZECH

In collaboration with a leading Outsourcing/BPO consultancy we are looking for a Czechspeaking Technical Customer Support Representative to join their dynamic team in Lisbon.
Youll have the opportunity to work with enterprise customers and partners assisting them with complex technical issues while providing toptier customer service.
If youre passionate about technology and enjoy problemsolving this role is for you! Location.
Lisbon Portugal Employment Type.
Fulltime Remuneration.
Base salary What Youll Do.
As a Technical Customer Support Representative you will be the goto expert for troubleshooting and resolving technical issues.
Your responsibilities will include.
Customer Assistance.
Respond to customer queries efficiently across various channels ensuring their issues are addressed in a timely manner.
Identify and Troubleshoot Issues.
Gather relevant information to identify the problem and determine the level of support needed.
Research and Investigate.
Conduct indepth research to resolve technical issues collaborating with other teams when necessary.
Escalation and Advocacy.
Escalate unresolved issues to management while advocating for the customer ensuring they are kept informed throughout the process.
Collaborate with Engineering Teams.
Work alongside engineering teams to address service issues develop test cases and assist in producing bug fixes.
Meet Service Level Agreements (SLAs).
Ensure that each case you handle meets the clients SLAs while delivering excellent customer satisfaction by managing expectations and following through on commitments.
Document Your Work.
Maintain detailed records of your technical work and research to ensure thorough documentation.
Proactive Customer Care.
Address potential customer satisfaction concerns before they escalate into larger problems.
What You Bring.
Language Skills.
Native or fluent in Czech (verbal and written) with strong English skills (B2 level or higher).
Technical Expertise.
Strong knowledge of Office 365 in an enterprise environment particularly Exchange Online.
Networking & Authentication Knowledge.
Familiarity with Networking Protocols Authentication (e.
.
Kerberos NTLM) and PowerShell.
Office 365 Tools Experience.
Experience with Office 365 Directory Synchronization (DirSync) and Microsoft Azure Active Directory Connect (AD Connect).
DNS Expertise.
Proficiency in DNS record types DNS management and troubleshooting.
Active Directory Skills.
Experience working with Active Directory (FSMO roles Domains and Trusts Sites and Services).
ProblemSolving.
Ability to read network captures and conduct network analysis.
Team Player.
Ability to work both independently and as part of a supportive teamoriented environment.
Adaptability.
A resourceful calm personality capable of handling highpressure situations.
Working Schedule.
Monday to Friday rotational shifts from AM to PM (40 hours per week).
Whats in It for You.
Competitive Salary.
An excellent remuneration package based on your experience skills and performance.
Health Coverage.
Private health insurance after contract signing.
Relocation Support.
Assistance with relocation including subsidized company accommodation.
Performance Bonuses.
Discretionary bonuses based on KPIs and achievements.
Team Atmosphere.
Join a dynamic multilingual and multicultural team with a positive and creative atmosphere.
Career Development.
Access to guidance and tools to help you reach your full potential.
If youre ready to take your technical support career to the next level and enjoy life in beautiful Lisbon apply today!