SOLUTION SUPPORT ANALYST (M/F/D)
Descrição da oferta de emprego
HAVI, a global leader since , employs over people and serves customers in more than 100 countries.
Specializing in the foodservice industry, HAVI provides innovative supply chain and logistics solutions, including analytics, planning, distribution, and freight management.
HAVI’s diverse teams collaborate seamlessly across locations and functions, embodying a spirit of integrity and creativity to serve their customers in the best way possible.
Your new role.
The Solution Support Analyst is a professional responsible for providing technical support and assistance to customers or internal teams in an organization.
Their primary focus is on resolving issues related to software applications, systems, and technology solutions.
They work closely with end-users, IT teams, solution analysts, application developers, and external partners to resolve issues, enhance application performance, and ensure optimal functionality.
This role also involves documentation, monitoring, and continuous improvement of application support processes.
Overall, a Solution Support Analyst plays a critical role in ensuring the smooth operation of an organization's technology solutions and contributes to customer satisfaction by addressing technical issues promptly and effectively.
This role will support the Solution Support Manager to enable a 24X7 support model for business-critical applications.
This role will be required to support the Solution Owners in solution analysis, design, development, and testing as appropriate, depending on the priority.
What you will need to succeed.
Undergraduate or graduate degree; e.
., Business Administration, Logistics, Information Technology; 3 years of experience in solution support or a related IT role; Experience with end-to-end business process, application cofigs; Technical Skills.
Proficiency in various software applications, operating systems, and troubleshooting tools.
Knowledge of programming languages, databases, and networking may be required depending on the role; Customer Service.
Strong customer service and interpersonal skills, as Solution Support Analysts frequently interact with end-users and must be patient, empathetic, and effective communicators; Problem-Solving.
Excellent problem-solving skills to diagnose and resolve technical issues efficiently; Documentation.
Ability to maintain detailed records and create clear and concise documentation; Teamwork.
Collaboration skills to work effectively with cross-functional teams.
Next Steps If you are interested in this opportunity, please send us your updated CV.
If you are looking for another type of professional challenge, please contact us to discuss other career opportunities, always in complete confidence.
#LI-DNI # - Sofia Conceicao
Detalhes da oferta
- Hays
- Indeterminado
- 28/03/2025
- 26/06/2025
If you love to help, solve problems, and make a difference in people’s lives, this opportunity might be for you! requisitos do trabalho provide 1st and 2nd line support to sioslife clients (social and healthcare sectors); diagnose and solve issues related to the sioslife software and client devices......
We are looking for you, entrusted with the support of our customers... ✅ urgent support client français pour service de streaming – télétravail – début 9... 10!fr: urgent! / support français – service de streaming / bureau à domicile / début 9... ✅ as a customer support you will:• support of all customers’......
Use three different software programs during the support process... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... provide customer tech support via phone and email, serving as the client's first point of contact......
Fluent in english (at least b2 level)previous experience in customer support roles, ideally from contact centres is preferredpossess excellent writing and verbal communication skills to simplify technical language for non-technical users resourceful and stress resilient personality that can adapt and......
Appropriately manage and escalate customer issues to higher support tiers... assist users with pre-sales inquiries, general questions, and technical support issues... requisitos do trabalho profile: french c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent......
This offer is a great opportunity for anyone who is looking for a new challenge & working in the center of lisbon! ✅ as a customer support you will: after sales support of all customers’ requests in french by phone and email maintain solid customer relationships by handling their inquiries and concerns......
Sales support: provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction... order management: log and follow up on orders or requests, capturing all required data elements in crm as mandated by clients, policies, and products......
We need someone to support customers via phone, chat and email, regarding technical issues they might have and help drive partner satisfaction by providing accurate information and ensuring they are using all the tools that could help them... we just need you to speak fluent portuguese (c2) and english......
Start: asap duties and responsibilities: review user reports regarding website content daily content compliance monitoring and corrective measures application make well-balanced decisions and help resolve inquiries to defined policies and procedures propose solutions to improve the support of user community......
Apresentação do departamento e do cargo #departamento procuramos um representante de atendimento ao cliente (keepbiz customer support representative) para o nosso departamento de atendimento ao cliente que forneça conselhos, escuta e soluções para os nossos clientes... juntar-se-á a uma equipa experiente......
