SERVICE DESK TECHNICIAN
Descrição da oferta de emprego
Your responsibilities include.
Providing world class technical and functional support to End Users from our Customers via email, phone, self-service portal, etc); Diagnosis and problem solving; Act as a SPOC (Single Point of Contact) forwarding tickets to 2nd lines and partners/suppliers.
You must have.
12th grade level (mandatory); Fluency in English (mandatory); Fluency in Spanish (mandatory); Experience of Microsoft Office O365 (We value certifications); Experience in user support (Service Desk, Helpdesk); Experience of Windows Operating Systems; Experience managing Active Directory, Exchange and File Share; Knowledge of VPN, Firewall, Proxy and AntiSpam; Knowledge of IM Clients; Knowledge of Hardware and Peripherals.
We value.
Dynamism and initiative; High sense of responsibility; Ability to analyze and solve problems; Easy interpersonal relationship and team spirit; Available to work on 24/7 shifts; Ability to achieve results.
We offer.
Regular professional development; Office facilities for meals and snacks; Regular teambuilding programs; Friendly workplace.
Workplace.
Lisbon, Flexible Claranet, Make modern happen!
Detalhes da oferta
- Claranet PT
- 04/11/2024
- 02/02/2025
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