SERVICE DESK ANALYST (DUTCH & ENGLISH SPEAKER, LISBON)
Descrição da oferta de emprego
(COMPANY NAME) ENGINEERING At (COMPANY NAME) Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential.
From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries.
Join us for a career full of opportunities.
Where you can make a difference.
Where no two days are the same.
YOUR ROLE We are looking for motivated Service Desk Analyst to integrate a project for one of our clients.
* Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques.
* Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.
* Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
* Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.
* Apply problem-solving techniques to identify underlying problems and contribute to the problem management process.
Initial training will be provided in order to ensure that every employee have the set of skills needed to perform the job.
YOUR PROFILE At least B2 level at Dutch and English languages.
WHAT YOU'LL LOVE ABOUT WORKING HERE * Join a multicultural and inclusive team environment.
* Enjoy a supportive atmosphere promoting work-life balance.
* Engage in exciting national and international projects.
* Hybrid work.
* Your career growth is central to our mission.
Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
* Training and certifications programs.
* Health and life insurance.
* Referral program with bonuses for talent recommendations.
* Great office locations.
ABOUT (COMPANY NAME) Choosing (COMPANY NAME) means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.
Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Apply now! Ref.
Sep Entry Level Permanent Full Time Location.
Lisbon, PT
Detalhes da oferta
- Indeterminado
- 07/10/2024
- 05/01/2025
Your profile:-native level of arabic (written and spoken);-fluency in english (b2); high school diploma (or equivalent);-player and support oriented attitude, with a knack for helping others;-team player with strong problem solving and conflict management skills;-passion for video games and mobile applications......
✓c2 level or fluent german or dutch ✓knowledge of english level c1 (to ensure you are up to date with training and communication between the departments and employees)... requisitos do trabalho excellent communication skills and ability to work well in a team... ✓customer satisfaction orientation and......
Our client is looking for a dutch video content analyst to join their growing team in lisbon – portugal... do you love social media? are you a fan of vlogging or constantly looking to videos to help solve your challenges? if theanswer is yes, then you must start your career with a global company working......
” we are looking for dutch speaking employees for our team in lisbon to support our customers... you don't need previous experience - we offer training ! location: oriente – lisbon company: american it company... respond appropriately to customer escalations and escalate issues and customers to higher......
Requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved......
Requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved......
Requisitos do trabalho mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved queries to......
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
You want be a customer service agent for one of the biggest technology multinationals in the world ? check the offer below... requisitos do trabalho requirements: – know your way around a computer; – focused and driven; – you enjoy working with people and are empathetic; – you are fluent in german; –......
Fluent in english (at least b2 level) able to cover shift rotation excellent communicator with highly developed interpersonal skills quick learner and adaptable to learn new processes, concepts, and skills excellent organizational and time management skills analytical mindset with strong attention to......
