Ir à oferta completa

SERVICE DESK AGENT GERMAN SPEAKER

Descrição da oferta de emprego

We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).
As a Service Desk Agent with HCL Technologies, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders.
The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.
Tasks Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.
Coordinate regular calls with the client, for refills and upgrades to product accessories.
Process both client-generated and internally generated service request tickets, within specified delivery times.
Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.
Requirements High School Diploma or Secondary School Completion Equivalent Minimum of a year’s experience in a Customer Support or client facing role, preferably in a multi-national environment.
Close familiarity with Computers and Digital Network configurations.
Including advanced level working knowledge of the Microsoft Office Suite.
Adaptable to working alongside the time zone and calendar of local stakeholders.
Required Language Thresholds.
German (C2.
Native-Level Fluency), English (B2.
Independent User Level) Benefits Competitive Salary Meal Allowance on Card Career Progression Opportunities Parenthood Program Well-rounded Health and Life Insurance Packages On-site gym.
includes indoor pool access, fitness classes, and a football pitch Staff Canteen with varied food options and river-facing balcony seating
Ir à oferta completa

Detalhes da oferta

Empresa
  • HCL Technologies Portugal
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Indeterminado
Data de publicação
  • 04/11/2024
Data de expiração
  • 02/02/2025
German Speaker Customer Service (Social Media) Remote work
SmartRecruitments

Are you looking for an exciting opportunity to work in sunny portugal? are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? join a leading outsourcing company that specializes in providing customer/technical support and content......

Customer service representative ( german speaker)
Cluster osl

✓c2 level or fluent german ✓knowledge of english level c1 (to ensure you are up to date with training and communication between the departments and employees)... ✓ambitious to engage with other team members and share experiences... 20 per worked day) -paid in twelve months fourteen months start date:......

Customer service representative ( german or dutch speaker)
Cluster osl

✓c2 level or fluent german or dutch ✓knowledge of english level c1 (to ensure you are up to date with training and communication between the departments and employees)... ✓ambitious to engage with other team members and share experiences... ✓customer satisfaction orientation and proactivity......

Customer service german (m,f) banking
Personalbüro u. herrmann

Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience......

Customer service german (m,f) banking
Personalbüro u. herrmann

Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek......

Customer service german (m,f) banking lisbon
Personalbüro u. herrmann

Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... ) 2 days off per week training: 10 days of training + 1 week of nesting (100% on site)worplace: parque das nacoes salary details:project......

Customer service agents (m,f) german cryptocurrency
Personalbüro u. herrmann

Workplace:portooffice park, boavista (on-site) benefitsrelocation packagesalary: german + english: base : 950... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest cryptocurrency companyyou will give customer support by handling customers’ questions......

Remote German Customer Support Agent in Lisbon
SpotOn Connections

Our client, a multinational financial service corporation, is seeking a friendly and efficient german customer support agent to provide top-notch service to their clients... responsibilities: provide friendly and efficient service to customers as the first point of contact resolve customer issues and......

CUSTOMER SERVICE GERMAN SUPPORT LINE LISBON
Gi Group

You want be a customer service agent for one of the biggest technology multinationals in the world ? check the offer below... offer: – gross month package approximately 1361 (base salary + language bonus + 6 €/day meal allowance + up to 150€ of performance bonus); – work with people from all around the......

Hebrew customer service agent
Spoton connections

Join a multicultural team and advance your career as a customer support agent... a hebrew customer support agent is needed in lisbon, portugal for a leading video streaming website... the ideal candidate must have 12 months of customer service experience, excellent communication skills in hebrew, and......