SERVICE DELIVERY COORDINATOR (DUTCH)
Descrição da oferta de emprego
The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.
Position.
Service Delivery Coordinator (Dutch) Location.
onsite in Lisbon, Portugal Employment type.
Permanent DUTIES AND RESPONSIBILITIES.
Conduct Service Management Reviews.
In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client’s services and performance are aligned with the Customer’s business plans Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.
Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract.
Manage Customer enablement duties such as provider portal overview, training, access requests and ongoing Customer needs Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting.
Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted Review Key Performance Indicators (KPIs) and provide action plans, when necessary.
In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively.
REQUIREMENTS.
Bachelor's / Masters degree or equivalent in a related field Excellent knowledge of Dutch and English (C1) Previous/Proven experience in Customer Success/Account Management (Ideally Telco/Finance/BPO) Service Management Reviews and Performance.
Contract review and account management.
Manage Customer enablement duties and service level.
Reporting and business meeting.
BENEFITS.
Permanent contract Competitive salary Private health and life insurance from day one in the company Working hours.
Monday to Friday On-site Work Module Meal allowance on card/voucher
Detalhes da oferta
- David Kennedy Recruitment
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 04/09/2024
- 03/12/2024
You will be the point of contact for inquiries related to the pre- or post-delivery of an order (payment inquiries, delivery dates, returns, refunds, etc... ✓c2 level or fluent german or dutch ✓knowledge of english level c1 (to ensure you are up to date with training and communication between the departments......
Requisitos do trabalho profile:dutch c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent remuneration package based on experience, skills and performancelife insurancemeal allowance + transport allowanceprivate health insurancerelocation package:reimbursement......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
Requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... you will be part of a multicultural team based in lisbon, where you will provide outstanding multi-channel support tousers of the service... requirementsat least 12 months of direct customer service......
Requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved......
Requisitos do trabalho mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved queries to......
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance......