SE - NETWORK SUPPORT / OPERATIONS

Position Description.
2 + years relevant technical experience in Network support / operations.
• Must have very good knowledge of routing switching • Deep knowledge of routing protocols (OSPF.
IGRP, BGP).
• Relevant experience F5, Citrix Load balancer, Cisco Nexus platform.
• Working Knowledge in encryptions - Certificate / SSL configuration • Hands on with virtual switch/ VDC, Understanding on IWAN.
• Advance Troubleshooting Knowledge on VLAN/VTP/STP/Port channel/HSRP/VRRP/GLBP/VSS & VPC.
Routing protocols.
EIGRP/OSPF & BGP • Advance Troubleshooting Knowledge of Wireless Controller and both Indoor & Outdoor AP & RF • Advance Troubleshooting Knowledge on Cisco iWAN, WAS & VPN Tunnels • Appliance - ISE, Cisco ACS & Cisco Prime., IPAM- DHCP server & Infoblox • Knowledge of AWS & AZURE Cloud technology • Load balancer Cisco, Fortinet, Palo Alto Firewalls • Good in Tools.
Solar winds, HPNA & Whatsapgold, Wireshark analyses etc.
Key Responsibilities.
• Network Engineer is responsible for implementing, maintaining, supporting, Data networks.
Network Designing experiences will be an add on.
• Well versed P1/P2 escalation handling & Provide Quick resolution during Major Issues.
• Provide incident response & resolution as part of the 24x7 Network Operations Center • Providing a positive image of the company through your role being a point of contact with onshore team/customer.
• Must proactively help junior team members in resolving issues while being open to sharing their knowledge.
• To ensure that all is work carried out in accordance with ITIL Incident Management guidelines • Should be able to follow the ticketing process according to the change request phases that are defined.
• Communicate with other technical teams regarding Firewall/Routing/Switching operations • Responsible for the daily performance and availability of the network security infrastructure.
Analyzes network and recommends upgrades/changes; assesses organization's current and future network needs • Sound knowledge with wireless technologies and WLAN controllers • Provide technical support for laptop-related issues via phone, email, or in-person.
• Diagnose and resolve hardware problems, including component failures, battery issues, and screen malfunctions.
• Install, configure, and update operating systems, drivers, and software applications on laptops.
• Perform regular maintenance, upgrades, and repairs on laptops to ensure optimal performance.
• Assist in setting up new laptops, including imaging, configuration, and user account setup.
• Maintain accurate records of support requests, resolutions, and inventory of laptop assets.
• Collaborate with other IT team members to identify and implement process improvements.
• VPN Troubleshooting and Configuration • O365 configuration and troubleshooting Preferred Skills.
• Experience with remote support tools and techniques.
• Knowledge of network configurations and connectivity troubleshooting.
• Familiarity with ITIL practices and service management.
• Certification.
CCNP & CCIE, ITIL Skills.
Network Administration Technical Analysis ServiceNow What you can expect from us.
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