PRODUCTION SUPPORT
Descrição da oferta de emprego
Job Description This role is part of an Application Production Support (APS) team, providing IT production support for AS/400 activities.
The candidate will play a key role in incident management, handling service requests, infrastructure maintenance, and contributing to the continuous improvement of production environments.
Your future duties and responsibilities.
Main Tasks Provide Level 1 and Level 2 support for applications, systems, and batch-related issues on AS/400 (primary) and Unix/Windows (secondary) environments Monitor production batches and infrastructure components Ensure timely resolution of batch-related issues Proactively escalate potential risks and critical matters to management Adhere to service level objectives and team roadmap Review and create application support documentation and knowledge articles Ensure production deliverables comply with internal standards and best practices Identify opportunities for automation to enhance system availability, productivity, and performance Required qualifications to be successful in this role.
Technical Skills AS/400 and Unix troubleshooting Strong SQL query and data analysis skills Familiarity with production support tools (e.
., ServiceNow, JIRA) is a plus Understanding of job scheduling systems Knowledge of ITIL best practices Experience with AS/400 technologies.
DB, CL/400, SQL/400, RPG & RPGLE, COBOL/400 Subsystems, job queues, logs, journals, and object management Basic knowledge of BRMS (backup and recovery) RPGLE and COBOL/400 development experience Qualification & Experience 7+ years of experience in IT infrastructure and application support 3+ years specifically supporting AS/400 technologies Language Skills English – Expert Soft Skills Strong critical thinking and problem-solving skills Excellent verbal and written communication Willingness to continuously update skills High persistence, proactiveness, and a strong “can-do attitude Skills.
English Incident Management What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 10/04/2025
- 09/07/2025
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