PROD SUPPORT LEAD ENGINEER

Position Description.
looking for a production support lead analyst, who can work with a team of analysts and engineers on code triage and analysis, and quick fixes for issues.
The focus of the work is to identify and rectify any technical and functional challenges in the Packaged Capabilities Space and its underlying applications, Infrastructure or external SaaS Products that support them.
This role requires a highly technical and motivated individual capable of interacting with stakeholders and engineering teams and is responsible for post-implementation support changes that go into production.
In this role, an individual will proactively monitor production tickets, trend analysis, identify areas of improvement and improve operational expenses.
Responsibilities • Eyes on the glass 24x7 monitoring, react to any alerts, be able to analyze and tweak Dynatrace alerts, basic Splunk querying, Tealeaf research, impersonation/harness, isolate issues and handle/engage Support calls.
• Work on any escalated issues, facilitate and lead discussions with multiple teams.
• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production • Conduct root-cause analysis as and when needed and propose a corrective action plan.
• Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) • Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
• Adhere to the defined support delivery process/guidelines like Problem • Develop/propose innovative approaches on process improvements & automation possibilities Qualifications Required Experience & Education.
• 6-8 years of experience in software development or maintenance • College degree (Bachelor) in related technical/business areas or equivalent work experience.
• Familiarity with most of the following technologies.
React and/or NodeJS and Java and/or Scala and/or Golang, Python, and ability to understand complex architectures.
• Familiarity with Cloud services – AWS or other similar services • Ability to navigate, understand API errors codes, rate limits, Synthetic monitoring and Observability patterns.
• Proven experience with coding and supporting enterprise application solutions.
• Strong technical debugging & analytical skills • Demonstrate ability to perform root cause analysis and suggest rectification options.
• Strong verbal and written communication skills – Should be able to provide technical and functional impact summary of the managed incidents.
Preferred Qualifications.
• College degree (BE or MCA).
• Exposure to AWS • Exposure to Production environments Skills.
Amazon CloudFront Java Node.
s Python Splunk What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.