PASSPORT SUPPORT ASSOCIATE III - SPANISH

Position Description.
CGI Federal is looking for outgoing, experienced Bilingual (English/Spanish) Support Associates to join our team.
The ideal candidates should possess excellent communication skills (translation and Spanish speaking requirements as needed), have experience in customer service, and be able to work as a team in a fast-paced environment.
This position processes highly sensitive and confidential information.
Experience with contracts and processing is preferred.
Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required.
The selected candidate must be able to frequently lift and carry up to 45lbs.
This position may require long hours of standing.
As a result, the selected candidate will be expected to be able to stand and walk around the worksite for the entirety of their shift.
This position is located in our Walnut Creek, CA office with work performed at client site in Seattle, WA.
Your future duties and responsibilities.
The Support Associate Level III provides support to the Government staff and performs accounting functions, prepares letters, reports and specialized correspondence.
Anticipated tasks include, but are not limited to, the following.
• Assist with any Spanish speaking needs and or required translation of correspondence and/or documents • Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes • Interface with Passport applicants at Agency/Center information and will-call counters.
• At the Information Station, ensure appointment is scheduled; • Review Passport application, photograph, identification and supporting documentation for completeness prior to adjudication; • Ensure the application and documents complies with passport requirements, photograph meets passport standards, and customer is provided fee information.
• Operate equipment for scanning, image review, book print, quality control, and metering mail.
Required qualifications to be successful in this role.
• Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures • Capable of performing repetitive tasks while maintaining a high level of accuracy • Bachelor’s Degree (OR) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience data entering in a high volume production environment • Four years of general office experience, including three years of experience with Microsoft Office • ALL CANDIDATES must pass a pre-employment language assessment measuring their proficiency in speaking, reading, and writing, in Spanish.
Candidates must score at an Advanced Level on the pre-employment assessment administered by ALTA Language Services to remain eligible for consideration for the position.
• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and ability to obtain a Government Level clearance is required.
Desired qualifications/non-essential skills required.
Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.
.
Passport.
Hourly Rate.
$/hour CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.
The determination of this range includes various factors including but not limited to.
skill set level, relevant experience and training, and licensure and certifications.
Compensation decisions are dependent on the facts and circumstances of each case.
CGI Federals benefits are offered to eligible professionals on their first day of employment to include.
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category 401(k) Plan and Profit Participation for eligible professionals Additional benefits determined by your Service Contract Act.
Paid Time Off (PTO) Paid Federal Holidays Health & Welfare Benefits Due to the nature of this government contract, US Citizenship is required.
#CGIFederalJob #LinkedIn #ClearanceJobs #PassportUS Skills.
Customer Service & Support Data Entry Detail-oriented Spanish What you can expect from us.
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All CGI offers of employment in the U.
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are contingent upon the ability to successfully complete a background investigation.
Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check.
CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.