MULTI-TENANT OMNI-CHANNEL CONTACT CENTER SAAS
Descrição da oferta de emprego
Below are the key components of this project.
Key Functionalities.
- Voice Call Management.
The system should handle inbound and outbound calls with ease, integrating with traditional telephony and VoIP systems.
- Live Chat Support.
It should incorporate a robust live chat system, allowing agents to respond to customer inquiries in real time.
- Social Media Integration.
The contact center should be able to manage customer interactions over various social media platforms.
- CRM.
It should be integrated with a comprehensive CRM, allowing for seamless tracking and management of customer data and interactions.
CRM Capabilities.
- Lead Management.
The system should have the ability to track, manage and nurture leads through the sales funnel.
- Client Interaction Tracking.
It should log every interaction with clients, allowing for thorough analysis and follow-up.
- Custom Reporting.
The CRM should support custom reporting, providing insights tailored to specific business needs.
User Roles.
- Agent.
The primary user role, responsible for interacting with customers.
- Supervisor.
This role will oversee agents, providing support and managing workloads.
- Admin.
The system should have an admin role responsible for system management and maintenance.
- Super Admin.
This role will have full access, managing the entire system and its users.
Ideal skills for this project include experience in SaaS development, CRM integration, telephony systems and social media management.
Prior experience in developing multi-tenant systems will be a significant advantage.
CRM Call Center Contact Center Services VoIP SIP ID do Projeto.
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Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 17/11/2024
- 15/02/2025
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