MERCHANT SERVICE SPECIALIST
Descrição da oferta de emprego
(COMPANY NAME) is leading the human-centric payments revolution.
To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online.
Whether it's for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more - we're all about a better way to pay.
At our core, we are a tech company with industry-leading tech capabilities.
But, it's the ingenuity of our people that makes us leaders in our field.
Thus, our appetite for innovation will never be anything less than fierce.
(COMPANY NAME) is steadily growing as it connects thousands of businesses with hundreds of millions of people.
And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team.
About the Merchant Service team At (COMPANY NAME)'s Merchant Service we strive to provide an industry leading service experience to our B2B customers.
We go above and beyond by assisting customers efficiently, accurately and with high quality.
We work closely with other departments to continuously improve our services and products to meet current and future customers' needs.
The team's primary objective is to deliver high-qualitative support to (COMPANY NAME)'s merchants in an efficient and customer obsessed manner.
About the role As a Merchant Service Specialist at (COMPANY NAME) you will work in an international team who all work towards the same goal; creating the best customer experience.
You will serve our B2B customers by identifying and resolving technical and non technical issues related to payment transactions as well as identify and escalate complex cases in the best possible way.
You will collaborate closely with teams across (COMPANY NAME) such as Consumer Service, NOC (Network Operations Center), AML, Fraud and Commercial.
You may be scheduled to work on a shift basis, which could include any day of the week and occasionally on public holidays.
What you'll do * Being the first line of contact for our B2B customers - act as a (COMPANY NAME) ambassador * Identify and understand customer issues, concerns or complaints and proactively resolve them * Investigate cases on a technical level, utilizing tools such as log analysis, API calls, or system configurations to diagnose issues * Respond promptly without compromising on quality to our key customer inquiries via email * Collaborate with the NOC team to resolve escalated technical issues swiftly and efficiently * Collaborating with other teams within the company to resolve consumer inquiries in an efficient and timely manner Who you are * 2-3 years of experience in the payments or fintech industry, with a background in B2B support.
ayment gateway integrations, and troubleshooting experience.
Experience with scripting languages is a plus, but not mandatory.
* Service-minded and passionate about creating an outstanding customer experience.
* You thrive in a fast-paced and changing environment, and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach.
* You are a problem solver that takes ownership and can work independently as well as in collaboration with the team.
* Proficient in English, both spoken and written * Ability to work on a shift basis, including evenings, weekends and holidays.
Wanted Behaviours * Efficiency and Proactivity.
Wow your customer by continuously enhancing payment processing efficiency and proactively addressing any potential issues.
* Customer Focus.
Own it, fix it by prioritizing the needs of our B2B customers, demonstrating empathy, responsiveness, and delivering exceptional service.
* Communication and Collaboration.
Deliver impact at speed through open communication and effective collaboration with internal teams, external partners, and stakeholders.
* Problem-Solving.
Find your way to win by approaching challenges with a proactive and solutions-oriented mindset, promptly analyzing and implementing effective solutions.
* Adaptability and Flexibility.
Dare to innovate by demonstrating adaptability and resilience in a dynamic environment, adjusting strategies to meet evolving business needs.
* Compliance and Ethics.
Ensure compliance and uphold ethical standards, conducting all activities with integrity, honesty, and respect for confidentiality.
Kindly submit your CV in English.
Are you someone who voices new ideas and acts on them? Do you value great communication with all stakeholders? We are looking to strengthen the team with dedicated, highly motivated people who thrive in working with different areas across the organisation.
If you feel that your skill set and personality compliments the criteria above, please apply now
Detalhes da oferta
- Indeterminado
- 07/11/2024
- 05/02/2025
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives......
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
Our client is looking to expand their team in lisbon, to deliver premium service to italian speaking customers... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction......
Our client is looking to expand their team in lisbon, to deliver premium service to french speaking customers... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction......
Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance......
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
This position provides customer service support and resolution of routine problems regarding client's product or services... the selected person will carry out the following functions: - ensure service delivered to our customers meets contractual key performance indicator (kpi's); - clarify customer......
You want be a customer service agent for one of the biggest technology multinationals in the world ? check the offer below... requisitos do trabalho requirements: – know your way around a computer; – focused and driven; – you enjoy working with people and are empathetic; – you are fluent in german; –......
Your profile:-native level of arabic (written and spoken);-fluency in english (b2); high school diploma (or equivalent);-player and support oriented attitude, with a knack for helping others;-team player with strong problem solving and conflict management skills;-passion for video games and mobile applications......