EMPREGO SERVICE SUPPORT SPECIALIST

You will manage and control system related problems or questions, tracking and reporting in the form of support tickets, emails and direct phone calls...

Certifications (preferred): servicenow certified implementation specialist (cis) cmdb, service mapping, or related certification... support ongoing cmdb and service...

He/she prepares recommendations for service improvements and handles or prevents escalations for the service delivery areas... inter-bu agreement, operational framework...

Synthesize findings to inform service design strategies... • journey mapping & service blueprinting: proficient in creating customer journey maps and service blueprints...

* proficiency in zendesk or similar customer support platforms... * commitment to delivering excellent support while balancing efficiency and quality...

Perform other tasks as needed to support department objectives... in this role, you will support and enhance operational efficiency through a combination of deal...

Role the role will lead initiatives to support the growth and scalability of the business intelligence innovate product - sandbox as a service globally...

Documentation and reporting: support infarmed, i... support the cross-functional and commercial teams to gather necessary documents, and information, to complete...

• customer service: strong customer service orientation, with a commitment to providing high-quality support and assistance... position description: we are seeking...

Our service includes 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support...

What you will do to be the primary point of contact for local iot support and sales teams; take responsibility over generating and monitoring tickets; develop documentation...