JAVA PRODUCTION SUPPORT
Descrição da oferta de emprego
• P1 Incidents - Triage, Escalate to Level 2 for resolution, Engage CIM • P2, P3 & P4 Incidents - Triage, Troubleshoot, Recover or Escalate based on SOP, KB articles • War room representation - participate on P1 and Customer Impacting P2 Incident bridges • Events handling will be owned with end to end responsibilities (acknowledgement till closure) • Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging RTB app teams • Tracking the automation work wherever required & engage the app teams for the development (eg.
T events Validations, Health check) • Resources should be able to handle 95% of events and incidents, escalating within the team for additional support.
• Make technical decisions, resolve events/incidents • Escalate issues in a timely manner • Dive into issues, figure it out, and work within their teams to permanently resolve.
• Find automation opportunities and work to completion • Create and maintain knowledge articles to support troubleshooting / KB articles need to be maintained for the reoccurring/known issues • Eyes on Glass Monitoring - includes (Dynatrace, CA7, Grafana, Truesight, ServiceNow) • Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging next level • Application validation - Perform technical validations in production after any infrastructure (or) application maintenance activities • Application Health check - Provide periodic application health reports to PNC Leadership team • War room representation - participate on P1 and Customer Impacting P2 Incident bridges Skills.
Batch (Command) Script RESTful (Rest-APIs) SOAP SQL TOAD Apigee Payment Management What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 13/12/2024
- 13/03/2025
We are looking for you, entrusted with the support of our customers... ✅ urgent support client français pour service de streaming – télétravail – début 9... 10!fr: urgent! / support français – service de streaming / bureau à domicile / début 9... ✅ as a customer support you will:• support of all customers’......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Use three different software programs during the support process... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... provide customer tech support via phone and email, serving as the client's first point of contact......
Fluent in english (at least b2 level)previous experience in customer support roles, ideally from contact centres is preferredpossess excellent writing and verbal communication skills to simplify technical language for non-technical users resourceful and stress resilient personality that can adapt and......
As a junior java developer, you will join the team developing and supporting existing and new applications, as part of the fund management application: reporting, and compliance... learn and contribute solutions and ideas to a broad team... you can always also apply by sending us an email at *****@*****......
Appropriately manage and escalate customer issues to higher support tiers... assist users with pre-sales inquiries, general questions, and technical support issues... requisitos do trabalho profile: french c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent......
This offer is a great opportunity for anyone who is looking for a new challenge & working in the center of lisbon! ✅ as a customer support you will: after sales support of all customers’ requests in french by phone and email maintain solid customer relationships by handling their inquiries and concerns......
Sales support: provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction... requisitos do trabalho french or italian c2english b2 outros dados de posição excellent remuneration package based on experience, skills and performancelife......
We need someone to support customers via phone, chat and email, regarding technical issues they might have and help drive partner satisfaction by providing accurate information and ensuring they are using all the tools that could help them... we just need you to speak fluent portuguese (c2) and english......
Apresentação do departamento e do cargo #departamento procuramos um representante de atendimento ao cliente (keepbiz customer support representative) para o nosso departamento de atendimento ao cliente que forneça conselhos, escuta e soluções para os nossos clientes... esta posição pode exigir turnos......
