IT TECHNICAL SUPPORT TECHNICIAN (HELPDESK)
Descrição da oferta de emprego
We are looking for IT Technical support Technician (Helpdesk) to join our company in one of our projects, in Lisbon.
Relevant Skills / Experience.
Very Strong soft skills with strong focus in customer happiness and excellent communication skills (Mandatory).
Information technology or equivalent, IT Formation/IT certifications.
Proven experience as a help desk technician or other customer support role.
Experience in large-scale end user support operations (+ users) Minimum of two continuous years of working Experience in IT related support tasks Strong analytical, problem-solving skills & troubleshooting skills.
Familiar with LAN/WAN/Datacenter environments and network protocols such as TCP-IP/DNS/DHCP.
Tech savvy with working knowledge of office and corporate products, technology adept and consumer.
Comfortable (not an expert) with Microsoft technology and products (Excel, windows, Active Directory, Outlook-exchange) in a support environment context.
Good understanding of collaborative tools and its importance in the current digital working era.
Good comprehension and knowledge of desktop hardware components.
Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment.
Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues and behind (advanced IT issues).
Good English speaker (maintain and elaborate a conversation).
Main Tasks.
Provide In person / Face to face, IT support in a large-scale end-user environment Remote Support & In person/On desk/field support.
Work by procedures and tickets.
Warehouse, stocks control, logistics & Back-office tasks Please list the job's main responsibilities Technical Skills.
Hardware and Software Networking and security Problem solvind and critical thinking Microsoft tech savvy Main Techonologies.
MS Windows, M365, Printers, Audiovisual equipments(cisco), iphone & Mac, Smartpass, Active Directory, Network protocols.
Language Skills.
English.
N3 - Expert Soft Skills.
Communication Customer oriented Conscientiousness Teamwork Multitasking Ability Work Arrangement.
• on-site • Offer.
Health Insurance; • 3 and a half days of leave per year + 22 vacation days; • Unlimited access to Udemy.
If you are interested in the opportunity, upload your C.
.
or send it to with the reference # in the subject.
Detalhes da oferta
- askblue
- 07/10/2024
- 05/01/2025
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