Ir à oferta completa

IT SUPPORT L1 FRENCH SPEAKER

Descrição da oferta de emprego

Description About Us WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in to The Moon Buggy in , WTW has a richness in insurance history dating back to .
Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.
The Opportunity IT Support L1 analyst role, being the first line of support is to provide a single point of contact for end-users and is responsible for managing customer queries and performing simple troubleshooting.
IT Support L1 are the interface between the customer and other tiers of IT support, fixing what they can through simple troubleshooting, at the first point of contact and escalating everything else to the remaining tiers in the operating model.
What will you do? Accept Inbound Calls/Chat/Self Service tickets according to agreed Service Level Target (SLT).
Record and process tickets following agreed process and procedures Using problem-solving and people skills to ensure swift resolutions to technical issues.
Triage, diagnose and perform basic troubleshooting on computer error messages and failures and resolve or make recommendations for resolution of Incidents and Request.
Utilize all technical tools/resources like remote management software to provide resolution in one call whenever possible.
Address user concerns regarding hardware, software, and networking Account administration.
new user requests, leaver requests, password requests etc., Timely ticket routing to next team when first attempt to resolution failed and follows defined exceptions.
Coordinates with L2/other support team when applicable.
Handles Special Projects as applicable and process Software Installation Request Escalate issues to next level support if needed Qualifications What You’ll Bring Proficient in oral and written French and English At least two (2) years' experience in an IT performance analysis and end-user support role.
Associate's or bachelor's degree in computer science, information systems, or similar is a plus.
ITIL Foundation, IELTS, TOEFL Certification is an advantage.
In-depth and current knowledge of computer programs, hardware, and business applications.
Basic knowledge of Windows, MS Office 365, MFA, VPN, Citrix, Azure, Active Directory and Exchange Server related tools is a must/ Proficiency in Service Now ticketing tool or other task management software.
Why WTW? At WTW, we offer more than just a job—we offer a career.
Here’s what you can expect.
Work-Life Balance.
Enjoy flexible working hours and hybrid working options to suit your lifestyle.
Competitive Compensation.
Benefit from an attractive, performance-related remuneration system.
Global Exposure.
Join an international consultancy with the security of a global corporation and renowned clients.
Career Development.
Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
Collaborative Culture.
Work in a collegial, appreciative, and dynamic environment where decisions are made together.
Impactful Work.
Quickly take on responsibility and make an impact with direct customer contact.
Community and Celebration.
Participate in corporate events and celebrate our successes together.
Join Us! Be part of a team that values innovation, excellence, and collaboration.
At WTW, your career is more than just a job—it’s a journey.
Apply now and turn your potential into success with WTW! Willis Towers Watson is an equal opportunity employer.
Ir à oferta completa

Detalhes da oferta

Empresa
  • Indeterminado
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 13/11/2024
Data de expiração
  • 11/02/2025
Technical support (m,,f) : french lighting solutions
Personalbüro u. herrmann

Appropriately manage and escalate customer issues to higher support tiers... assist users with pre-sales inquiries, general questions, and technical support issues... requisitos do trabalho profile: french c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent......

(Remote work) Customer Support with French & English
Paco recrutiment

Provide account and application support to customers namely with regards to software functionality... 23 € net per day free health insurance after 6 months for candidates from abroad we offer: flight ticket reimbursement after 6 months possibility of accommodation in a company - owned apartment ......

Sales support (m,f) french or italian
Personalbüro u. herrmann

Sales support: provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction... requisitos do trabalho french or italian c2english b2 outros dados de posição excellent remuneration package based on experience, skills and performancelife......

French Customer Support Specialist
SpotOn Connections

Our client is looking to expand their team in lisbon, to deliver premium service to french speaking customers... requisitos do trabalho you are fluent in french and english (written & spoken) and have an understandable and clear way to speak and express yourself you enjoy customer contact and know how......

Internship Sales & Administration Support English/ french
Eurofirms

Our commitment and involvement, together with constant technological innovation, has allowed us to position ourselves as one of the leading national human resources companies for an important company in the automobile sector, located in the area of maia, we are hiring an internship sales and administration......

Customer Support with French & English for Search Engine
Paco recrutiment

Jej sztandarowym produktem jest wyszukiwarka, a deklarowaną misją jest „organizowanie światowych zasobów informacyjnych tak, aby były powszechnie dostępne i przydatne dla każdego”... 2023! twoje zadania: możliwość pomocy użytkownikom w zakresie przedsprzedaży, zapytań ogólnych i problemów związanych......

Support Client Francophone à Lisbonne Oriente – Début 11.09
ProRekruter

This offer is a great opportunity for anyone who is looking for a new challenge & working in the center of lisbon! ✅ as a customer support you will: after sales support of all customers’ requests in french by phone and email maintain solid customer relationships by handling their inquiries and concerns......

Support Client Français Streaming – Télétravail, Début 9.10!
ProRekruter

We are looking for you, entrusted with the support of our customers... ✅ urgent support client français pour service de streaming – télétravail – début 9... ✅ as a customer support you will:• support of all customers’ requests in french by phone, chat and social media• support viewers with account and......

Technical Support Specialist
Cluster OSL

Over 2 years of customer support/technical support experience... nice-to-have: 6 months’ experience in a technical support role... professional career progression and support throughout your career development... since we started small and worked veryclosely with each other, we intend to maintain this......

Technical Support | Contact Center - PT/ING (M/F) | Lisbon
Get The Job

We often don't realize it and we find it easy because just by clicking the left mouse button we can open a program or document we want to see... we just need you to speak fluent portuguese (c2) and english (c2); have a professional technical background of at least 1 to 2 years (preferably in security......