• Anunciar emprego
  • Registar CV
  • Entrar
Ir à oferta completa

GUEST SERVICE MANAGER (M/F) - SEAGOING POSITION - GERMAN SPEAKER

Porto - Porto

Descrição da oferta de emprego

Company Description Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members. Job Description To ensure that the highest level Guest Service is practiced at all times and that the Guest Service Team is working as per company procedures. To always greet and treat passengers in a friendly and professional manner. To supervise, coach, train and support the Guest Service team. To ensure that passenger complaints are always treated in the most diplomatic way. To follow up on previous complaints and ensure that the passenger´s problem has been solved to their satisfaction. To have an extensive knowledge about all outlets and services onboard to give the best possible passenger experience. To attend passenger events and receptions as required. To ensure that guest satisfaction is always as high as possible. To be present as much as possible at the Reception counter during the day. To handle Guest service duties such as Check-In, Check-Out, Lost Items handling, cash handling and all kind of passenger requests in a professional manner. To support all departments in regards to guest satisfaction and guest support. To prepare the working schedule for the Guest Service team in cooperation with the Senior Receptionist. To create side duty schedules for the Guest Service team. To prepare orders of office materials for the Guest Service team on a regular basis. To organize, plan and execute several passenger activities and events. To promote all revenue outlets onboard to passengers. To support passengers with special needs and who had an accident/ death and accompanying them to shore hospitals for support and translation. To plan, organize and advertise the daily program onboard in cooperation with several departments. To ensure that work stations are cleaned according to schedule, following the detail of USPH standards. To submit work orders when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner. Qualifications Minimum of three (3) years’ experience in a hotel on land or two (2) years’ experience on board a cruise ship in similar position required. Must be fluent in written and spoken English as well as German. Any additional foreign language is a plus. Excellent interpersonal and public communication skills. Must have good administrative skills (Microsoft Office) Knowledge in MXP / POS is a plus. Basic accounting skills and excellent organizational skills required. Must possess excellent leadership skills and the ability to interact with all levels of people.
Ir à oferta completa

Detalhes da oferta

Empresa
  • Mystic Ocean
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 18/03/2025
Data de expiração
  • 16/06/2025
Como detectar ofertas falsas
Customer service german (m,f) banking
Personalbüro u. herrmann

Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience......

Customer service English / German (m,f) banking
Personalbüro u. herrmann

Banking project: german on-site start: 06... 25role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience......

Customer service german (m,f) banking lisbon
Personalbüro u. herrmann

Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... ) 2 days off per week training: 10 days of training + 1 week of nesting (100% on site)worplace: parque das nacoes salary details:project......

Customer service agents (m,f) german cryptocurrency
Personalbüro u. herrmann

Workplace:portooffice park, boavista (on-site) benefitsrelocation packagesalary: german + english: base : 950... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest cryptocurrency companyyou will give customer support by handling customers’ questions......

Customer Service Agents (m/f) Cloud : German or French
Personalbüro U. Herrmann

Tasks provide exceptional customer service via chat, email, and phone... educate users on the platform's features and help them get the most out of their websites... tech-savvy, with the ability to quickly learn new software and tools... requisitos do trabalho experience in customer service, tech......

Customer Service Agents (m/f) Cloud : German or French
Personalbüro U. Herrmann

Tasks provide exceptional customer service via chat, email, and phone... educate users on the platform's features and help them get the most out of their websites... tech-savvy, with the ability to quickly learn new software and tools... requisitos do trabalho experience in customer service, tech......

Customer Representative with German
WOW business consulting srl

Requisitos do trabalho native level german working proficiency in english, at least b2 level... excellent communication skills problem solving sense of responsibility outros dados de posição handling inquiries from new and existing customers (small and medium-sized businesses) by phone, email......

German speaking customer specialist (M/F) - Porto Hybrid
Eurofirms

This position provides customer service support and resolution of routine problems regarding client's product or services... requisitos do trabalho languages: - english spoken and written correctly; - german spoken and written correctly... the selected person will carry out the following functions: -......

SPA MANAGER
Casa Deitada - Turismo Açores Lda

Oferta de posição como spa manager procura-se spa manager para ser terapeuta e spa manager em boutique hotel de luxo na ilha de são miguel, açores, portugal... requisitos do trabalho requisitos: - experiência como spa manager - terapeuta com versatilidade em vários tipos de massagens (clássicas e exóticas)......

CS Websolution platform German or French
Personalbüro U. Herrmann

Requisitos do trabalho german or french c2 + english b2 experience in customer service, tech support, or a similar role (mandatory)... 2025 welcome bonus paid for german: 2000 eur one-year retention bonus equivalent to one extra base salary, paid one year after the production date (the monday after......