CS WEBSOLUTION PLATFORM GERMAN OR FRENCH
Descrição da oferta de emprego
Start: 13.03.2025
Welcome bonus paid for German: 2000 EUR
one-year retention bonus equivalent to one extra base salary, paid one year after the production date (the Monday after the starting date)
Tasks
Provide exceptional customer service via chat, email, and phone.
Troubleshoot user issues with the client platform, offering guidance and solutions.
Educate users on the platform's features and help them get the most out of their websites.
Work closely with the product and development teams to resolve complex technical issues.
Stay up to date with new client features and updates to provide accurate support.
Collect and relay user feedback to improve overall user experience.
Requisitos do trabalho
German or French C2 + English B2
Experience in customer service, tech support, or a similar role (mandatory).
Strong communication skills, both verbal and written.
Tech-savvy, with the ability to quickly learn new software and tools.
Excellent problem-solving skills and patience when dealing with users.
Experience with website builders or content management systems is a plus.
Ability to work independently and manage multiple tasks efficiently.
Outros dados de posição
Excellent remuneration package based on experience, skills and performance
Life Insurance
Meal allowance + Transport allowance
Private health insurance
Relocation package:
Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy class
Accomodation for the first year:
Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)
Detalhes da oferta
- Efetivo, tempo inteiro
- 1500€ - 2000€
- 18/02/2025
- 19/05/2025
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