GERMAN CUSTOMER SERVICE
Descrição da oferta de emprego
Legal Operation Analyst (Content Moderation German Speaking) Location.
Onsite Oeiras Portugal Schedule.
Monday to Friday 9.
AM 6.
PM About the Role.
Are you detailoriented and passionate about ensuring online safety and compliance Were seeking a Legal Operation Analyst to join our team! In this role you will be responsible for moderating written content on social media platforms identifying and addressing issues such as fraud and copyright infringement.
Youll handle legal requests accurately and efficiently ensuring compliance with client policies guidelines and performance metrics.
This position requires strong analytical skills and the ability to maintain highquality standards while meeting deadlines.
This role primarily involves flagging and assessing social media profiles and related content focusing on written information.
Responsibilities.
Moderate written content on social media platforms to identify and mitigate potential fraud or copyright infringement.
Review and process legal requests promptly and accurately.
Understand and adhere to key performance indicators (KPIs) such as First Call Resolution (FCR) Service Level Agreement (SLA) compliance and Customer Satisfaction (CSAT).
Maintain uptodate knowledge of client policies and guidelines.
Ensure all tasks are completed within agreed turnaround times and meet quality standards.
Mandatory Skills.
Language.
Fluent in German (written and spoken) B2 level English.
Good understanding of KPIs and metrics (FCR SLA CSAT).
No previous experience required; maximum up to 12 months experience within content moderation preferred.
Excellent attention to detail.
Strong analytical and problemsolving skills.
Ability to work independently and as part of a team.
Ability to learn and adapt quickly to changing policies and procedures.
Recruitment Steps.
Initial Screening Operations Round Interview and Written Language Assessment HR Interview Conditions & Benefits.
Annual Base Salary.
(including meal and transportation allowances) Yearly Target Bonus.
5% of yearly gross base salary Language Premium Bonus.
/year Total Annual Compensation.
gross Other Benefits.
Health Insurance Life Insurance Family Plan (for spouse/legal partner and children) Type of Contract.
2month training agreement 1year fixedterm contract with 30 days probation Relocation Support (for candidates moving from outside Continental Portugal).
Bureaucratic support to obtain NIF and NISS Assistance in finding suitable housing Relocation bonus.
gross (paid with first payroll cycle) Additional gross relocation bonus (if relocating from outside the Lisbon metropolitan area to Lisbon)
Detalhes da oferta
- CBTalents
- Em todo Portugal
- Indeterminado - Indeterminado
- 26/02/2025
- 27/05/2025
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