FRENCH CUSTOMER SUPPORT AGENT

French Customer Support Agent Location.
Braga Portugal Position Type.
Fulltime Onsite Contract.
Permanent Are you fluent in French and passionate about delivering topnotch customer service Join our vibrant team in Braga and embark on a rewarding career with opportunities for growth and development.
About Us.
We are a dynamic and forwardthinking company providing exceptional customer support services to leading global brands.
Our team in Braga is dedicated to excellence and creating positive experiences for our customers.
We foster a supportive and inclusive work environment where every team member is valued and empowered to succeed.
Key Responsibilities.
Customer Interaction.
Provide professional and friendly customer support to Frenchspeaking clients through various channels including phone email and chat.
Issue Resolution.
Diagnose and resolve customer issues promptly and efficiently ensuring high levels of customer satisfaction.
Product Expertise.
Gain a deep understanding of our products and services to deliver accurate and helpful information.
Record Keeping.
Accurately document customer interactions and resolutions in our CRM system.
Process Improvement.
Contribute to the ongoing improvement of our support processes by sharing customer feedback and insights.
Requirements.
Language Proficiency.
Native or fluent in French (written and spoken).
Proficiency in English is required for internal communication.
Experience.
Previous experience in customer service or a related field is preferred but not essential.
Technical Skills.
Basic computer literacy and familiarity with customer service tools or CRM systems.
Communication Abilities.
Strong verbal and written communication skills with the ability to empathize with customers and convey solutions clearly.
ProblemSolving.
Ability to think on your feet and provide effective solutions in a fastpaced environment.
Flexibility.
Willingness to work in shifts including evenings weekends and holidays if necessary.
What We Offer.
Competitive Salary.
Attractive compensation package with performancebased incentives.
Career Development.
Opportunities for growth and advancement within the company.
Comprehensive Training.
Extensive training programs to equip you with the knowledge and skills to excel in your role.
Modern Work Environment.
Work from our stateoftheart office in Braga surrounded by a supportive and dynamic team.
WorkLife Balance.
Enjoy the vibrant and relaxed lifestyle of Braga with its rich cultural heritage and beautiful surroundings.
Cultural Experience.
Experience living in one of Portugals most charming cities known for its historic sites lively community and picturesque landscapes.
Why Choose Braga Braga is one of Portugals oldest cities offering a rich tapestry of history culture and modern amenities.
With its stunning architecture vibrant festivals and friendly atmosphere Braga provides an exceptional quality of life.
Enjoy a blend of tradition and contemporary living with easy access to beautiful countryside and coastal areas.
How to Apply.
Are you ready to join our team in Braga and make a difference in customer support If you are passionate about helping others and excited to work in a thriving city we want to hear from you! Please send your CV Remote Work.
No