• Anunciar emprego
  • Registar CV
  • Entrar
Ir à oferta completa

ELECTRIC MOBILITY - CONTACT CENTER OPERATIONS MANAGEMENT

Lisboa - Lisboa

Descrição da oferta de emprego

País/região: PT Cidade: Lisboa Empresa: EDP COMERCIAL EDP is a global energy company, which leads based on the values of Innovation, Sustainability and Humanization. Using the technology of the future, we create solutions highly focused on the needs of our people and our customers, never neglecting our role and contribution to society. The Customer Service Department intends to recruit a Electric Mobility - Contact Center Operations Management. Key Responsibilities: Support the operational management of Contact Centers in the liberalized market, specifically in the New Energy area, namely in electric mobility; Control of operational and management KPIs; Review or implementation of new processes; Promotion of continuous improvement through the identification of pain points and their correction, always considering the best practices in the market; Implementation and monitoring of new products in the operation; Monitoring and managing operations/partners at various sites; Alignment of best practices among various partners; Continuous alignment and communication with various key areas (segment management, smart mobility, B2C operations, field services...). What kind of profile are we looking for? Bachelor’s degree in economics, business management, marketing, or a related field. Master’s degree is a plus; Mandatory 3 to 8 years’ experience, preferably in operations management; Analytical and problem-solving abilities, with a data-driven approach to decision-making; Cross-functional collaboration skills. Working at EDP means having access to: A professional experience in a leading international company in its sector, with flexible working arrangements and hours. Recognition through remuneration compatible with the function and other additional benefits. About EDP As a socially responsible company, we incorporate the principles of Diversity and Inclusion into our values and practices. In order to achieve all our goals, we aim to attract, develop and retain different profiles, assuming diversity as a key enabler and differentiator of innovation in our organization. We welcome and value all people and are committed to the inclusion and sense of belonging of each person who joins the EDP Group. This makes us proud as a reference employer: TOP Employer certification, by the TOP Employers Institute (EDP Portugal; EDP Renewables); Belonging to the Bloomberg Gender-Equality Index (EDP Portugal; EDP Renewables;); Certification in Conciliation (Excellence), by Fundación Másfamília; If you think you have the profile for this opportunity, please apply until October 23rd 2024
Ir à oferta completa

Detalhes da oferta

Empresa
  • EDP PT
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 17/12/2024
Data de expiração
  • 17/03/2025
Como detectar ofertas falsas
Contact Center Operator German and English (m\f)
Eurofirms

Eurofirms is a human resources company where people are the center of everything... we are recruiting a call center operator - (m/f): functions: back office, inbound and chat (m/f) - oporto - call answering, handling of emails / tickets / chats of questions / questions / complaints......

Vendas & Marketing Digital, Contact Center PT/ING M/F Lisboa
Get The Job

Se tens, pelo menos, um ano de experiência em vendas ou marketing digital, um excelente nível de inglês (c1/c2) e de português (c2) que faz shakespeare e pessoa parecerem amadores, estás mais do que pronto para te juntar a nós! pronto para fazer história? junta-te a nós e envia o teu cv!......

Technical Support | Contact Center - PT/ING (M/F) | Lisbon
Get The Job

If you can add to that experience on windows server, windows client, active directory and, or azure active directory administration, it would be an advantage! you also need to be available from 9h to 24h, monday to friday, with an 8 h/day shift... we just need you to speak fluent portuguese (c2) and......

Records Management Office
FÓRUM SELECCAO

Fórum selecção is looking for a records management office (m/f) for a corporate bank main activities: - maintain and update rmo (records management office) policy, procedures and retention schedule;- support the automation of manual processing of regulatory and non-regulatory records;- oversight of day-to-day......

Assistente CALL CENTER (M/F) - Fundos Comunitários / Lisboa
Multitrab

Requisitos do trabalho - escolaridade 12º ano (factor de exclusão); - experiência em atendimento em contact center; - experiência na resposta a reclamações; - elevado domínio das regras gramaticais sintáticas e semânticas, da língua portuguesa; - bons conhecimentos de informática na ótica do utilizador......

Patch Management Analyst
Newin

Operational management · create knowledge articles to document software patch deployment and remediation tasks... acquisition & deployment · complete patch management agent installs and resolve issue with non-functioning agents... · establish and maintain regular written and in-person communications......

Operador/a de contact centre com certificado multiusos
Ilunion contact center

A área de contact center da ilunion tem mais de 30 anos de experiência no mercado, oferecendo soluções integradas de outsourcing de processos de negócio, tanto de back office como de front office e temos como objetivo dar a conhecer o nosso modelo de negócio a outros países, agora em portugal......

SUPERVISOR PARA CALL CENTER (M/F) - Lisboa
Multitrab

Requisitos do trabalho - escolaridade 12º ano (factor de exclusão); - elevado domínio das regras gramaticais, sintáticas e semânticas, da língua portuguesa; - bons conhecimentos de informática na ótica do utilizador; - 3 anos completos de experiência mínima anterior como supervisor em contact center......

SAP Vendor Invoice Management
Equação it

We are looking for a sap vendor invoice management with the following requirements: requisitos do trabalho • more than 7 year of experience;• experience in s/4 hana implementations• fluent in english; outros dados de posição • duration: contract for 12 months (minimum);• localization: porto......

Operador de Call Center NOS (M/F) - Campanhã
Heading® recursos humanos portugal

Requisitos:- escolaridade: mínimo 12 º ano;- experiência em call center (preferencial);- gosto pelo trabalho em equipa;- facilidade de comunicação;- ambição e dinamismo... full-timede segunda a sexta-feira 10h às 19h... com/ats/external_applicant/?page=view_jobs_details&job;_id=5324&company;_id=42heading®......