DUTCH MARKET | BACKOFFICE SPECIALIST
Descrição da oferta de emprego
Our promise to our associates is rock-solid.
we grow together, we enjoy our work, and we inspire each other.
Join in and feel the difference.
With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe.
The diversity, commitment and know-how of the team are the key success factors of this organization.
Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.
Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life-saving emergency calls, among other services.
Define the standards and become a pioneer together with around associates worldwide.
Job Description Your contribution to something big.
-First contact that the customer; - Analyze requests and answer accordingly; - Provide solutions and step by step guides to help customer's with the app usage; - Advise regarding software and app updates; - When necessary, inform customer the best way to get help regarding issues out of our range; - Inform second level support when there are recurrent issues they are not aware of; - Point of contact between the customer and the technical team; - Assist dealerships and customer support when the issue is the App.
Qualifications What distinguishes you.
- Dutch (C1 level) Mandatory; - Fluency in English; - Good communicative competencies, commitment and solutions oriented; - Experienced in customer services, ideally have worked in a customer interaction center receiving request by Phone and have interest in the travel industry (interest in modern widgets, e.
.
App customer support, is a plus).
Additional Information What we offer you.
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Success stories don´t just happen.
They are made...
Make it happen! We are looking forward to your application! Job Location I'm interested I'm interested Privacy Policy Imprint
Detalhes da oferta
- Indeterminado
- 18/12/2024
- 18/03/2025
Our client is looking for a dutch video content analyst to join their growing team in lisbon – portugal... day-to-day responsibilities:review user reports regarding website contentanalyze and identify content that is not in compliance with requirements and flag for action in a timely mannermake well-balanced......
Verify correct settings and specifications for the portuguese market... strong understanding of cultural nuances and the ability to adapt content for the portuguese market... marketing materials:- translate brochures and other marketing materials from de>pt and en>pt... proven experience in translation......
Requisitos do trabalho requisitos: 12º ano ou superior/ licenciatura ou equiparado; experiência mínima de 3 anos em funções administrativas de backoffice de suporte a projetos e/ou reclamações; boa capacidade de organização, resolução de problemas, atenção ao detalhe e gestão de incidentes ou ocorrências......
Requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved......
€2100 annual language premium + meal allowance, transportation allowance, annual performance bonus and private health insurance... outros dados de posição benefits: excellent remuneration package based on experience, skills and performance be part of a dynamic and creative team with positive and friendly......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... requirementsat least 12 months of direct customer service experience required, preferably in contact centers in a b2c and/orb2b environmentgood communication skills, both verbal and oralexcellent native......
✓c2 level or fluent german or dutch ✓knowledge of english level c1 (to ensure you are up to date with training and communication between the departments and employees)... build a sustainable and mutually beneficial relationship between customers and the brand you represent... ✓customer satisfaction orientation......
Requisitos do trabalho requirements: mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved......
Requisitos do trabalho mandatory proficiency in english and dutch strong client-facing and communication skills customer service orientation available to work in fixed schedules role purpose: provide first level contact and convey resolutions to customer issues properly escalate unresolved queries to......
Tasks:tech support, voice/email/chatassist users with pre-sales, general inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned) adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social......